Application Support Engineer - Sr
About The Position
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role: Fiserv is looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. We are committed to providing exceptional service and support to our clients. As an Application Support - Sr, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability. In addition, diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms.
Requirements
- 3 years of experience in Cloud Technologies like Azure
- 5+ years of experience in application support in Microsoft technologies (C#, .Net) and/or Java technologies
- 2+ years of experience in SQL databases
- 2+ years of experience in troubleshooting and resolving technical issues
- 4+ years of an equivalent combination of educational background, related experience, and/or military experience
- Experience with multi-tier architecture applications
- Strong troubleshooting and problem-solving skills to identify and resolve application issues
- Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
Nice To Haves
- Experience with Service Now for Incident, Case, Problem and Change Management
- Familiarity with monitoring tools like Splunk, Dynatrace
- Familiarity with scripts using Python, Powershell, Linux/Unix Shell scripting for automating middleware maintenance.
- Familiarity with FTP concerts and other tools like Control-M
Responsibilities
- Provide expert-level support for business applications, ensuring maximum uptime and performance
- Troubleshoot and resolve complex application issues, collaborating with development teams as needed
- Monitor application performance and lead initiatives to improve efficiency and reliability
- Document support activities, maintain detailed logs, and develop user guides and training materials
- Participate in an on-call rotation where you will work in a team environment as well as independently to resolve issues and triage & resolve client requests and incidents
- Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, and Dynatrace
- Analyze code and participate in root cause analysis
- Work closely with product development teams to review operational readiness of production changes, release deployments, and validation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
