Application Support Engineer III

Commerce Bank•Kansas City, MO

15d•$91,000 - $107,000•Hybrid

About The Position

The main purpose of this job is to serve as a technical resource whose primary role is to prepare the application environment for receipt and implementation of one or more applications, implement and configure software, automate implementation activity whenever possible to minimize manual intervention, monitor, validate and repair the application in all environments, interface with development teams and vendors as necessary to report defects and receive fixes for implementation, coordinate with other IT support units for services not directly provided by the support team.

Requirements

Advanced understanding of common application runtimes including Java, .NET, Tomcat, JBoss, Apache or others as appropriate
Advanced understanding of modern technology and ability to have a technical conversation about an issue, request or recommendation
Ability to understand internal and external stakeholder requirements, expectations, and communicate requirement inputs during the project discovery phase of projects
Ability to build lasting business relationships through effective communications
Strong troubleshooting, analysis, and accountability skills
Ability to ask the right questions to accurately analyze situations, uncover root cause(s) to difficult problems and evaluate pros and cons, risks and benefits of different solution options
Ability to sets high-standard goals and accomplish objective despite obstacles and setbacks
Results driven and the ability to automate processes and procedures when needed and think holistically
Ability to act as a mentor / coach to peers and/or other IT partners and break down tasks by size and effort and timely communication of risks and impediments
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook
Bachelor’s degree in Computer Science or equivalent combination of education and experience required
5+ years application support or equivalent experience required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

3+ years’ experience in Agile methodologies preferred
2+ years’ experience with DevOps and Azure preferred

Responsibilities

Develop and maintain automation scripts with advanced skills in Linux, Puppet, Kubernetes, Kabana, and Python
Provide independent technical support for application issues and outages, coordinating with development teams and vendors to resolve problems
Monitor advanced on-going reporting of end user issues according to IT service level expectations resolving when possible and escalating / involving others when direct resolution is not possible
Maintain and review advanced security certificates and provide the IT response for environmental security vulnerabilities
Manage the advanced creation and support of job scheduling functions required for the application
Mentor, share skills, knowledge, and expertise within team and across the IT organization
Support advanced application installation, configuration, and progression through multiple environments
Manage the advanced creation and implementation of environmental and application alerts
Prepare advanced environments for testing of new code releases and support testing activity through operational validation manually and with automated testing tools
Perform other duties as assigned, including regular rotating on-call responsibilities and release deployments