Application Support Analyst

Hitachi•Raleigh, NC

47d

About The Position

HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables. It is also used to connect power systems. Are you looking for a new challenge in an exciting, high-tech environment? Join Hitachi Energy as an Application Support Analyst where you support and train users in PLM & Engineering apps, provide documentation and training materials. As an Application Specialist you will also be involved in projects and process and maintaining of it. Everyone has different skills and competencies, and we are interested in learning more about you and what you can contribute with.

Requirements

You have been working with PLM & Engineering apps for at least 5 years or more. You have a deep knowledge of PLM & Engineering apps Modelling, assemblies, and drafting.
Have skills in PLM & Engineering apps functionality and standard part libraries and good knowledge in Teamcenter.
It's important that you communicate well at all levels of the organization and get your messages across in a logical and clear way.
You have a high level of integrity and dependability and can easily and professionally handle different types of personalities in a diverse and multicultural environment.
You are a driven, self-motivated team player with great collaborative skills, you listen and evaluate ideas and communicate improvements and development opportunities.
Excellent communication skills in English, oral and written. Able to communicate in Swedish is considered as advantage.
Should have knowledge of ITIL
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

Nice To Haves

Knowledge from HVDC design and engineering is qualifying.

Responsibilities

Responsible for supporting our global PLM & Engineering apps users.
Responsible for application documentation, creation of guidelines and training material.
Support and maintain our 3D standard libraries.
User license and access management, solving and managing support issues continuously.
Support and train our Global users and Power Users.
Reporting and collaborating with 3rd line support (Vendor and Application Suppliers).
Arranging User and Power User meetings.
Provide user support and training across departments
Strong understanding of PLM principles and lifecycle management.
Ability to work collaboratively in cross-functional teams
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

Health Care (medical, dental, vision, etc.)
Financial Wellbeing: (Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.

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