Application Support Analyst

Ollie'S Bargain Outlet•Harrisburg, PA

34d

About The Position

The Application Support Analyst I is responsible for providing technical and functional support for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting application issues, managing incident resolution, and collaborating with development teams to implement fixes and enhancements. The analyst also assists with application configuration, testing, and documentation, while maintaining compliance with organizational standards and security policies. Strong problem-solving skills, attention to detail, and effective communication with stakeholders are essential.

Requirements

Bachelor's degree or higher from an accredited university or equivalent experience working as a Support Analyst.
Proficiency in SQL, scripting, and troubleshooting tools.
Familiarity with ITIL processes and ticketing systems.
Strong analytical and problem-solving abilities.
Excellent communication and customer service skills.

Responsibilities

Monitor, troubleshoot, and resolve application-related incidents and service requests.
Provide Tier 2/3 support for business-critical applications.
Collaborate with developers and vendors to address bugs, patches, and upgrades.
Perform root cause analysis and implement preventive measures.
Maintain application documentation, including configuration and support procedures.
Assist with application deployments, testing, and change management processes.
Ensure compliance with security and data protection standards.
Provide training and guidance to end-users as needed.