Application Support Analyst

Burke•Nacogdoches, TX

41d

About The Position

The Application Support Analyst will provide support to all agency programs. This position will be actively involved in reporting from and support of the current Electronic Health Record (EHR) as well as involvement in the implementation of Burke's new EHR. Primary roles include Development of dashboards, reports and analysis. Managing and designing the reporting environment, including data sources, security and metadata. Supporting the utilization management team in identifying and revising reporting requirements. Supporting initiatives for data integrity and normalization. Assessing, testing and implementing new and/or upgraded software and assisting with strategic decisions on new systems and/or system updates. Evaluating changes and updates to source production systems. Generating reports from multiple systems. Troubleshooting the reporting database environment and reports. Training end users on EHR operation, new reports and dashboards. Other duties as assigned.

Requirements

Bachelor's degree from an accredited college or university.
Experience and proficiency in Microsoft Power BI/Tableau or other dashboard software.
Proficient with Microsoft Excel.
Strong analytical skills with the proven ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Valid Texas driver's license.
Must have a driving record insurable by Burke's insurance administrator.
Sight, hearing, talking, lifting up to 25 pounds, prolonged standing, walking, driving a vehicle, and hand/finger dexterity.

Nice To Haves

Classroom training/coursework in Microsoft Power BI or other dashboard software.
Proven abilities to take initiative and be innovative.
Experience with SQL or other database query language.

Responsibilities

Development of dashboards, reports and analysis.
Managing and designing the reporting environment, including data sources, security and metadata.
Supporting the utilization management team in identifying and revising reporting requirements.
Supporting initiatives for data integrity and normalization.
Assessing, testing and implementing new and/or upgraded software and assisting with strategic decisions on new systems and/or system updates.
Evaluating changes and updates to source production systems.
Generating reports from multiple systems.
Troubleshooting the reporting database environment and reports.
Training end users on EHR operation, new reports and dashboards.
Other duties as assigned.