Application Support Analyst - Summer Intern- CRD

State Street • Burlington, MA

21h • $41,600 - $65,000

About The Position

We are seeking motivated, analytical interns to provide functional application technical support to Charles River Development (CRD) customers within the FinTech space. This role blends technology, finance, and client service, giving you exposure to real-world investment management operations. Why this job is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. CRD Highlights • Trusted worldwide: Used by organizations in ~30 countries • Global impact: Supports over $59 trillion in assets managed on Charles River IMS • Industry adoption: Trusted by 53 of the world’s 100 largest investment managers • Broad user base: Over 29,000 professionals rely on CRD technology every day • Expanding footprint: More than 310 clients across the globe • Rapid growth: 185% increase in headcount over the last eight years

Requirements

• Experience with one or more structured programming languages (SQL preferred)
• Understanding of basic system administration concepts: configuration, resource sharing, OS fundamentals
• Relevant technical/functional coursework, academic projects, or extracurricular activities
• Understanding of the Trade Life Cycle and System Development Life Cycle
• Strong communication and interpersonal skills
• Strong analytical skills, including process analysis
• Ability to balance multiple priorities while meeting client expectations
• Customer-focused mindset and ability to work in a team environment
• Planning to graduate in 2027

Responsibilities

• Responding to client requests for technical assistance
• Diagnosing software issues and recommending appropriate solutions
• Analyzing problems, answering product-related questions, and providing user guidance
• Identifying, testing, and documenting workarounds for software bugs or functional gaps
• Contributing to continued improvements of support processes and tools
• Logging customer interactions and preparing resolution summaries

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• You’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed