Application Support Analyst

Elevations Credit Union • Broomfield, CO

4h • $87,087 - $108,859 • Hybrid

About The Position

The Application Support Analyst supports Elevations Credit Union’s (ECU) production application environments and partners closely with Information Technology (IT) Program/Project Managers, Development Teams, and the Systems Architecture team to maintain these environments. This role serves as a technical resource on application functionality and capabilities, manages maintenance and incident resolution, monitors systems to ensure availability, and works closely with vendors and internal departments to participate in the software implementation life cycle.

Requirements

• Bachelor’s degree or equivalent related work experience.
• Three (3) years of experience providing Tier 1–2 application support in a Service Desk environment, including incident triage, troubleshooting, escalation, and resolution.
• Familiarity with principles and practices of server, middleware, and hardware; software configuration, installation, monitoring, and troubleshooting.
• Ability to work a flexible schedule, to include some nights and/or weekends.

Nice To Haves

• Degree in Computer Engineering, Computer Science, Information Systems, or field of study related to the work performed.
• Information Technology Infrastructure Library (ITIL) certification, or previous work within an ITIL environment.
• Experience with one or more of the following:
• Supporting business applications within a financial institution
• Business process management (BPM), automation of workflow, and application administration
• Microsoft PowerShell
• Virtualized and cloud environments
• Financial institution technologies including, but not limited to: Jack Henry technologies (Symitar, Synapsys, Synergy, ImageCenter), Opcon, MeridianLink, Cards On The Spot, etc.

Responsibilities

• Supports ECU’s business applications (including our core system) by adhering to all IT Service Management (ITSM) processes.
• Serves as an on-call resource, performs triage on incidents, troubleshoots issues, resolves incidents, completes upgrades, etc. while communicating with stakeholders regarding applications status.
• Completes application planned maintenance activities (e.g., upgrades, releases, enhancements, service packs, etc.). Works closely with vendors to ensure successful software or hardware implementation, maintenance, and support.
• Provides superior customer service, managing relationships with end users, business leaders, and others to ensure service delivery exceeds expectations.
• Contributes technical knowledge and understanding of applications to support processes, operating procedures, and training programs.
• Partners with IT Program/Project Managers to investigate and model business functions, processes, information flows and data structures; investigate and contribute to operational requirements, problems, and improvements; and specify information flows, processes, and procedures that will meet business requirements.
• Develops Knowledgebase artifacts to take part in business partner meetings when necessary and assists in presenting issues and solutions both orally and in writing.
• Participates in unit and system tests for new or changed automated systems with IT Quality Assurance (QA) department.

Benefits

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level