Application Support Analyst Lead

CHESS•Albuquerque, NM

15h•$59,500 - $75,900

About The Position

Under the management of Senior Director of Enterprise Applications or Senior Director of Software Development and Integrations, you will provide leadership and technical expertise to a team of IT professionals. The Technical Team Lead ensures the successful design, implementation, maintenance, and optimization of technical solutions that support organizational goals. Your role will involve overseeing projects, guiding team members, and being a bridge between technical teams and business stakeholders to deliver high-quality outcomes.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering or a related field AND Five (5) years of related experience.
OR Associate's degree in Computer Science, Information Technology, Engineering or a related field AND Seven (7) years of related experience.
OR Completed certifications in Software Engineering or Integration platforms or practices AND Ten (10) years of experience that is directly related to the duties and responsibilities specified may be interchangeable

Responsibilities

Mentor and provide technical guidance, performance feedback, and professional development opportunities to team members, encouraging an environment of continuous learning and growth.
Lead a team of engineers and other technically skilled positions that collaborates with, and participates in, cross-functional teams to design, develop, and implement innovative integrations and software development solutions, while ensuring seamless functionality between systems. May also lead the cross-functional team from the technical perspective.
Design and implement robust integration architectures and strategies that connect multiple platforms, APIs, and third-party services ensuring seamless communication and data exchange across systems.
Oversee multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget.
Partner and collaborate with cross-functional departments to define requirements and technology strategy, delivering technical solutions that meet organizational goals.
Oversee and implement best practices for system architecture, configuration, security management, software architecture, and system performance optimization.
Collaborate cross-functionally with other product teams to develop and execute a comprehensive technical roadmap
Maintain technical documentation, standard operating procedures, and governance guidelines.
Guide the team's goals and technical direction to pursue opportunities to enhance team efficiency and system reliability.
Stay current with latest technologies and best practices, assessing their applicability to our organization.
Manage vendor relationships, including the evaluation and procurement of software and hardware solutions.
Oversee technical training opportunities to upskill team members and end-users on new technologies and systems.
Ensure compliance with industry standards, regulatory requirements, and organizational policies.
Perform other related duties as assigned.