Application Support Analyst

TX-HHSC-DSHS-DFPS • Austin, TX

3d • Onsite

About The Position

Texas Health and Human Services (HHS) Health and specialty Care systems (HSCS) department seek a highly qualified candidate to fill the position of Systems Analyst IV to support Electronic Health Records (EHR) applications. The analyst performs analytical, reports development, application support and systems administrations work for information systems and technologies to the State Hospitals (SH’s) and State Supported Living Centers (SSLCs), The analyst will support multiple third-party applications. The analyst is selected by and is accountable to the Manager, Health & Specialty Care System Applications (HSCS). This role will directly perform support activities on Cerner’s Millennium application using PMOffice, PowerChart, PowerForms, mPages, scheduling, interfaces, and tools like, Bedrock, DA2 report, Discern Visual Developer, SI tools, Olympus, Backend servers, CareTracker, Dentrix and RLDatix Risk module. Work involves gathering and analyzing requirements, design and implementation, and on-going maintenance of existing systems and processes. Analyst will work with other HSCS application support staff as well as other HHSC to develop and support information systems. The analyst may interact with staff from other agencies and outside entities as required to provide continued support, obtain required work products, or for consultation. Work is performed in an Agile environment and creativity is encouraged.

Requirements

• Knowledge of relational databases, data systems and data warehouses.
• Knowledge of SDLC methodologies like Agile, Waterfall and DevOps.
• Knowledge of best practices governing architecture, infrastructure and security for information systems that collect PII, PHI and HIPAA data.
• Knowledge of EHR applications functionality.
• Skills in using server OS in Unix/Linux/AIX and Windows servers.
• Skills in using software such as SQL, SQLPlus, PL/SQL, TOAD, Oracle, SQL Developer, Business Intelligence tools.
• Skills in analysis, problem solving, data comprehension, reporting methodologies, and designing statistical reports and charts/graphs.
• Skill in researching and troubleshooting application system issues and solving complex problems.
• Excellent verbal and written communication skills
• Ability to analyze, consolidate, and interpret complex data, procedures, and systems and write or revise program code as required.
• Ability to analyze systems, procedures, and problems and develop solutions.
• Ability to present information to a variety of audiences verbally and in writing and to communicate clearly, concisely, and effectively.
• Ability to work hours as needed to meet defined deadlines and support the agency’s mission critical requirements.
• Ability to provide excellent customer service to end users of the applications.
• Bachelor’s degree or higher in a technology related field is preferred. May substitute direct work experience on a year-for-year basis in lieu of education.

Nice To Haves

• Minimum 4 years of experience in using EHR application (Cerner Millennium, Netsmart’s myAvatar or similar) in a largescale private/public environment is preferred.
• Minimum of 4 years of experience in using Unix/Linux/AIX OS pr MS Windows Servers are preferred.
• Minimum of 4 years of experience in report design, development and automation using RDBMS tools.
• Minimum of 4 years of experience in providing application support to EHR applications or similar.
• Experience in using ITSM tools such as ServiceNow, Remedy on Demand or similar is a plus.
• Experience using Microsoft office suites.

Responsibilities

• Develop reports from Cerner Millennium database using existing tools like DA2 or DVD. Documents, designs, validates, and implements reporting methodologies for multiple areas of specialization using selected HHSC methodology and tools. (20%)
• Investigates and identifies corrective solutions to production problems / issues. Consults with IT teams on software/hardware justifications and purchases. Supports in troubleshooting and solving complex problems related to EHR system software and hardware incidents and problem calls, and in the processing of service requests and tasks. (50%)
• May provide on-call application support as part of the support team based on team rosters. Provides technical expertise to aid in decision making and problem resolution for EHR applications (10%).
• Performs quality assurance tasks to ensure accuracy of fixes provided to resolve issues. Documents processes and procedures for technical and non-technical users. (10%)
• Perform other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts (10%).

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees