Application Support Administrator

Marsh•Jackson, MS

2d•Remote

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Application Support Administrator on the User Support Team, you’ll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You’ll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies.

Requirements

Some insurance agency experience preferred
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Ability to work within a team environment and prioritize tasks in a fast-paced environment
Strong communication and interpersonal skills, with the ability to effetively collaborate with cross-functional teams

Nice To Haves

Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience preferred
Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

Responsibilities

review incoming Help Desk tickets to provide technical support and troubleshooting for applications
resolving issues in a timely manner to minimize downtime and ensure optimal performance
assist in escalating unresolved issues and provide prompt feedback to the internal customers
managing user access and permissions, ensuring data security and compliance with company policies