Application Specialist

Fiserv • Omaha, NE

6d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Specialist What does an Application Specialist do at Fiserv? As the Application Specialist, you will play a meaningful role in supporting Fiserv’s Deposit Solutions Environment, that can include Enterprise SCO, Fraud and/or TCM systems. As the Application Specialist you will work closely with clients, both internal channel partners and external clients. Responsibilities could include troubleshooting and resolving inquiries from clients regarding technical issues, regulatory compliance, their processing environment, software application issues, scanner issues and integration configuration questions. The Application Specialist will have high organizational skills and have a strong understanding of case management principles, while ensuring a best-in-class level of support for our Banking Clients. What you will do: Serve as the principal point of contact for both external and internal customers regarding training, application queries and issues. Perform research and problem diagnostics to determine resolutions to reported problems. Efficiently and appropriately escalate issues to Tier 3 support team when necessary. Participate in User Acceptance Testing and product documentation review. Provide client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements. Analyze incidents to determine any trends or apparent problems that have occurred. Identify opportunities to improve service quality and client satisfaction. Possess a services and solution orientated approach. Share knowledge and collaboration by developing content and documentation for distribution to other team members, managers and clients. Handle pressure situations with clarity, focus and professionalism. Resolve conflict and difficult issues in a professional, assertive, and dedicated manner. Demonstrate strong verbal and written communications with ability to explain complex technical ideas in easy-to-understand business terms. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Requirements

• Associate's degree in applicable field and/or 3 years of relevant experience.
• 1+ year of experience in Application Support or Client Implementation position.
• 1+ year using PC skills in MS Office, Excel, Word, PowerPoint and SharePoint.
• Strong knowledge of client management and technical support procedures.

Nice To Haves

• Exposure or experience in Item Processing
• Knowledge of Check Processing and Fraud Systems
• Consistent track record in attaining and exceeding of quota-based metrics.
• Prior experience in Banking, Credit Union, or other Financial Services positions.
• Exposure to financial services client system integrations, operations, or client support experience.
• Exposure to Fiserv or Software solutions.

Responsibilities

• Serve as the principal point of contact for both external and internal customers regarding training, application queries and issues.
• Perform research and problem diagnostics to determine resolutions to reported problems.
• Efficiently and appropriately escalate issues to Tier 3 support team when necessary.
• Participate in User Acceptance Testing and product documentation review.
• Provide client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements.
• Analyze incidents to determine any trends or apparent problems that have occurred.
• Identify opportunities to improve service quality and client satisfaction.
• Possess a services and solution orientated approach.
• Share knowledge and collaboration by developing content and documentation for distribution to other team members, managers and clients.
• Handle pressure situations with clarity, focus and professionalism.
• Resolve conflict and difficult issues in a professional, assertive, and dedicated manner.
• Demonstrate strong verbal and written communications with ability to explain complex technical ideas in easy-to-understand business terms.

Benefits

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees