Loans - Application Specialist I #528

COCC•Southington, CT

15d•$48,110 - $66,104•Hybrid

About The Position

We're looking for an application specialist to join our Client Services Loan Support team. In this role, you'll maintain an in-depth knowledge of the core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation, gets energy out of improving efficiencies, and enjoys issue resolution. This is a full time, permanent role and candidates should be willing to work in the Southington, CT office on a hybrid schedule. What we need… We’re looking for an Application Specialist to join our Client Services Loan Support team. In this role, you’ll maintain an in-depth knowledge of our core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation, thrives on improving efficiencies, and enjoys resolving issues. What’s in it for you… COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including: Hybrid schedules and ample paid time off for work/life balance Customized training and onboarding to support your first year Robust employee development programs aligned with career pathing Cutting-edge training and educational resources On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition reimbursement and one-on-one career coaching DEIB initiatives championing inclusion and authenticity Financial planning assistance with certified professionals Peer recognition programs

Requirements

Bachelor’s degree in Business preferred but will consider appropriate work experience and/or certifications
Minimum 2 years of loan servicing or loan origination experience (Mortgage, Consumer, or Commercial)
Excellent customer service and communication skills (oral and written)
Ability to work independently and collaboratively
Strong problem-solving skills
Knowledge of financial services terminology and operational procedures
Ability to read and interpret banking periodicals, technical journals, and procedures

Responsibilities

Customer Support (50%)
Answer emails and phone calls, providing front-line customer support
Log all inquiries and resolutions into the tracking system
Respond to client issues and requests for assistance
Answer questions regarding system use, procedures, and report interpretation
Follow up with clients throughout the resolution process
Issue Resolution (40%)
Research customer issues using system documentation, manuals, and industry resources
Assist users with routine transactions and workstation problems
Collect information, troubleshoot, and develop solutions for routine issues
Log all research efforts accurately in call logging software
Submit and follow up on special processing requests
Schedule and validate specification changes and maintenance
Training & Development (5%)
Participate in formal training programs and cross-train on other applications
Attend internal and industry training sessions
Enhance product knowledge through self-learning and use of training labs
Comply with COCC’s Security Policy
Communicate problems and improvement requests to management
Assist team members and share workload as needed