Application Specialist I #531

COCC•Southington, CT

8d•Hybrid

About The Position

The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions. In this role, you’ll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology.

Requirements

Bachelor's degree preferred but will consider appropriate work and/or certifications
Minimum two years’ banking experience, operations (back office) and/or branch preferred
Strong customer service and problem-solving skills
Ability to research, analyze, and clearly communicate technical information
Experience supporting users in a technical or system-driven environment
Attention to detail with excellent documentation and follow-up skills
Comfort working in a fast-paced, client-facing support role
Commitment to service excellence, collaboration, and continuous learning
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

Responsibilities

Deliver high-quality client support across multiple communication channels
Answers customer inquiries regarding system use and procedures
Troubleshoot and resolve technical and application-related issues
Research and document solutions while maintaining accurate case records
Maintain service standards and ensure timely, effective resolutions
Collaborate with team members and internal partners to enhance the client experience
Continuously build product knowledge through training and hands-on learning

Benefits

Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs