Application Processor I - Student Records

TWU • Denton, TX

5d

About The Position

Performs application processing for completion and submittal. Responsibilities include providing customer service to students, faculty and staff, answering phone inquiries, advising students on use of online applications tools. Creates, maintains and organizes files and student records using an imaging system and University student system software. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team is preferred. Work is performed according to established routines under close supervision. Performance is checked through periodic audits. Work is performed within established policies and procedures under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Requirements

• High school diploma required. Some college preferred.
• Minimum of one year experience in an office setting is required.
• Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
• All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
• Working knowledge of office practices and methods.
• Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Ability to communicate effectively orally, by phone, in person and in writing.
• Ability to represent the department and University in a friendly, courteous and professional manner.
• Ability to use a personal computer and other office equipment, including related university software and email.

Nice To Haves

• Records management experience in higher education or similar setting is preferred.
• Working knowledge of imaging systems, databases, records retention schedules is highly preferred.

Responsibilities

• Provides customer service to students, faculty and staff.
• Answers phone inquiries in a timely manner using the ACD System.
• Advises students on using online application status tools.
• Provides services to walk-in customers at the front desk.
• Assigns application starting term and initiates application workflow.
• Processes applications.
• Verifies completion of application for processing to evaluation.
• Adds/removes necessary holds.
• Enters test scores.
• Routes checks for processing.
• Inputs, maintains, and assists in processing computerized data.
• Organizes, maintains and researches unidentified documents.
• Determines and documents academic exemptions and fee waivers.
• Ensures applications have the proper correspondence track.
• Ensures quality support to students through the application life cycle.
• Assists with Orientation.
• Indexes documents into GMedia.
• Shreds documents.
• Performs other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED