Application Processor II - Student Records

Texas Woman’s University•Denton, TX

About The Position

Provides lead support in the application process. Responsibilities include providing customer service to students, faculty and staff, informing management of support issues, backlogs, or errors. Provides training to new and continuing staff members on the process of application processing. Creates, maintains and organizes files and student records using an imaging system and University student system software. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team is preferred. Work is performed according to established routines under close supervision. Performance is checked through periodic audits. Work is performed within established policies and procedures under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Requirements

High school diploma and some college required.
Two years’ experience in an office setting is required.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
Working knowledge of office practices and methods.
Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities
Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
Ability to communicate effectively orally, by phone, in person and in writing.
Ability to represent the department and University in a friendly, courteous and professional manner.
Ability to use a personal computer and other office equipment, including related university software and email.

Nice To Haves

Records management experience in higher education or similar setting is preferred.
Working knowledge of imaging systems, databases, records retention schedules is highly preferred.

Responsibilities

Provides lead support in the application process.
Informs management of support issues, backlogs or errors.
Provides user test plans and feedback of software to ITS.
Trains new and continuing staff members on the process of application processing.
Provides customer service to students, faculty and staff.
Responsible for timely answering of phone calls using the ACD system
Advises students on using the online application status tool.
Provides service to walk-in customers at the front desk.
Enters paper applications.
Prepares documents for scanning.
Assists students in creating and setting up their Pioneer Portal accounts.
Verifies original documents.
Determine Term and initiate workflow.
Processes applications.
Determine whether applications are complete and then sends them to evaluation.
Add/Remove necessary holds.
Enters test scores.
Routes checks for processing.
Processes daily incoming mail.
Inputs, maintains, and assists in processing computerized data.
Organizes, maintains and researches unidentified documents.
Determines and documents academic exemptions and waivers.
Ensures applications have the proper correspondence track.
Ensures quality support to students through the application life cycle
Assists with special events.
Indexes documents into GMedia.
Proofs documents to verify entry into Gmedia.
Shreds documents.
Mails information to prospective and current students.
Performs other duties as requested.