Application Engineer

PRICE INDUSTRIES INC • Suwanee, GA

4d • Onsite

About The Position

Price Industries Inc. is on the search for an Applications Engineer for our growing US office and manufacturing facility located in Suwanee, GA. This position will support customers quickly and efficiently through email and phone calls. You will manage many customer tasks simultaneously, be organized, and responsive to customer needs with the ability to speak technically both in detail and at a high level.

Requirements

• Bachelors degree in Engineering or technical field
• 1+ year in applications, customer support or technical role.
• New graduates with prior internships will be considered

Responsibilities

• Provide timely technical support to internal and external customers over the phone, through email, or in person, as required.
• Assist customers with product selection to achieve design goals of project.
• Have knowledge of current industry standards and common practices.
• Generate performance data for standard products and estimate performance for non-standard products.
• Review specifications for project compliance and provide recommendations for alternates when specification cannot be achieved.
• Support quoting of non-standard products and provide guidance on selecting the most cost-effective products to achieve project requirements.
• Provide troubleshooting support to resolve jobsite issues over the phone, through email, or by visiting the jobsite, when required.
• Communicate customer feedback to the Product Team to guide product development initiatives
• Support the Quality Assurance team by reviewing quality concerns and assisting with the process of determining what is acceptable and suitable corrective action.
• Work with Marketing group to develop and maintain product literature, both printed and electronic information.
• Work with Software group to support the development and maintenance of all Price software and electronic resources.
• Support company training initiatives by creating and presenting training material at online and in person events.
• Participate, as required, in company events to support the promotion of the company, products and industry initiatives at Price facilities or in the field.
• Any other duties as required to support the company and the products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees