Application Engineer

KSB Company•Port Arthur, TX

10d

About The Position

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. People. Passion. Performance. It is these three success factors that make KSB the company it is today. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. ROLE SUMMARY: The Application Engineer shall have a working knowledge of KSB products and processes, shall utilize this knowledge to complete and manage quotations for pumps, parts and repair jobs. This position requires an individual who is strong in technical knowledge of pump repair market to support quotation process. An employee shall serve as mentor to inside sales team and colleagues, train colleagues, and participate in function development objectives. Close cooperation with leadership team is expected. Employee is to be proficient in most activities and designated for a leadership role within the function. This role requires an individual who is well-supported, and detail oriented who can thrive in a fast-paced team environment. The Application Engineer works hand-in-hand with our Internal KSB team (Sales, Engineering, Purchasing, Logistics and Operations), as well as directly with end-users, to accurately manage customer quotes and issue resolution.

Requirements

B.S. degree in Mechanical Engineering, Industrial Engineering, Industrial Technology or closely related field.
Work experience of 1 year working with centrifugal pump engineering and application.
Be familiar with and able to effectively use: All applicable basic MS Office applications
Responsiveness – Sensitivity for urgency and timeliness; ensures efficiency and thoroughness of communications.
Time management – Managing one’s own time and the time required for projects along with the ability to prioritize tasks required to effectively manage multiple projects simultaneously.
Effective Communication – talking to others to convey information effectively one on one and with customers, with the ability to convey information so others understand.
Deductive Reasoning – The ability to apply general rules to specific problems to produce sensible/useful answers.
Ability to work independently.
Develop and maintain knowledge and experiences working with mechanical equipment or auxiliary equipment.
Ability and willingness to function in an office environment as well as hands on in a shop and field environment.

Nice To Haves

Knowledge of Autodesk (AutoCAD/Inventor) preferred
API 610 knowledge preferred.

Responsibilities

Provides engineering support for part, pump, and system application issues
Provide technical support and interface for service center and part repairs
Leads Product Field Complaint (PFC) process including driving the resolutions, quality investigations and warranty support
Performs proposal generation for sight unseen engineered part and pump repairs
Review C4C tickets from sales for clear ticket instructions, assign to Inside Sales Associate to begin quoting process
Review scope of work for new parts, part repairs, and pump repairs for technical accuracy. Once approved, it would continue pricing process within Inside Sales department.
Continual process of validating the automated quoting tools.
Review completed jobs for work with foundry and machine shop to gather all hours, then facilitate the quote process.
Assist in time studies across departments to validate quoting tools and to build a quoting library to build standards to save time in quoting process.
Validating time in quote and actual job performance results.
Facilitate data gathering between different departments from C4C ticket review from Sales, clarification on missing data with sales for customer needs.