Application Engineer

LED FastStart • Baton Rouge, LA

1d

About The Position

The Application Engineer is responsible for supporting the sales team by providing in-depth technical knowledge and solutions to meet the needs of our valued customers. The Application Engineer must become a subject matter expert on our products or services, and is responsible for generating quotes, processing orders, and delivering top-notch customer support. This multifaceted position is at the core of our customer experience, ensuring our clients receive accurate information, timely service, and effective solutions to meet their needs.

Requirements

• Bachelor of Science degree (or equivalent education) in an appropriate engineering discipline or the sciences from a four-year accredited college or university.

Responsibilities

• Maintain expert-level knowledge of the product’s technical features and integration with customer applications.
• Respond to customer inquiries promptly and professionally, addressing their questions and concerns.
• Build and maintain strong customer relationships to enhance customer satisfaction and loyalty.
• Maintain accurate and up-to-date customer records, including contact information and customer notes.
• Provide technical expertise and support to the sales team in understanding and selling the company's products or services.
• Serve as a technical point of contact for customers, addressing their questions, concerns, and technical issues.
• Participate in ongoing training to stay current with product knowledge and sales processes.
• Create accurate and timely price quotes for products or services based on customer specifications and pricing guidelines.
• Efficiently process customer orders, ensuring accuracy and completeness of all order details.
• Monitor and track order status, providing customers with updates and delivery estimates.
• Assist customers in making order modifications, including changes to product quantities, specifications, or shipping details.
• Resolve order discrepancies, shipping issues, and other customer concerns effectively and in a timely manner.
• Maintain accurate records of customer interactions, quotes, and orders in the company's order management system.
• Collaborate with other teams, such as the sales, accounting, operations and marketing departments, to ensure effective communication and coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level