Application Engineer

HEALTHIERHERE•Seattle, WA

24d•$100,000 - $120,000•Hybrid

About The Position

The Application Engineer is responsible for the ongoing technical health, performance, and optimization of the Connect2 platform. This role serves as the primary liaison between HealthierHere’s internal teams and the external software vendor to ensure that enhancements, changes, upgrades, and releases are effectively planned, tested, validated, and deployed. The Application Engineer will work with the vendor to ensure consistent uptime, reliability, and security of the application and support the execution of the organization’s long-term strategy and roadmap for Connect2, as determined by leadership.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
6+ years of experience in application engineering, administering and configuring SaaS systems, or technical platform management.
No coding experience needed.
Experience in managing relationships with a vendor for a SaaS or managed services software solution.
Strong understanding of software release cycles, version control, testing, and change management.
Skilled in troubleshooting applications, interpreting logs, and understanding integrations/APIs.
Excellent communication and documentation skills.
Experience working with external vendors or technical partners.

Nice To Haves

Background in digital health, care coordination, case management systems, or public health technology is preferred.

Responsibilities

Maintain deep understanding/uses of the C2 Technology.
Monitor application performance, environment stability, resource utilization, and system health.
Manage platform configurations and coordinate enhancements, bug fixes, and new feature releases with the external vendor.
Executes release preparation and validation activities, including testing, documentation review, user acceptance testing, environment promotion, and functional validation.
Provide Tier 2 support for the application in collaboration with external vendors.
Performs systems analysis, analyzes requirements, builds workflow, configures the system, and maintains application integrity.
Excellent decision making ability, work collectively and independently, process driven, communicative, and escalate issues appropriately.
Contribute to the Connect2 product roadmap by identifying opportunities for improvement and aligning them with HealthierHere’s strategic direction.
Implement the Connect2 product roadmap in collaboration with the CFOO and Director.
Facilitate change management processes and provide technical details and recommendations to the Change Control Board (CCB).
Collaborate with internal stakeholders (operations, customer support, implementation, compliance) to gather requirements and prioritize feature requests.
Troubleshoot application issues, escalating to HH’s leadership and vendor as needed and ensuring timely resolution.
Conduct root cause analysis with the external vendor for all outages and incidents and recommend actions to mitigate future incidents.
Maintain documentation for environments, configurations, integrations, and release management.
Support integration maintenance, monitoring, and troubleshooting.