Application Engineer

Spirax-Sarco Ltd.

31d • $46,184 - $83,130 • Remote

About The Position

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
This role will focus on:
The purpose of the Application Engineering role is to provide daily technical sales and engineering expertise to our outside sales team and customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, and supporting the documentation needs of our validated customers.

Requirements

• Bachelor’s degree in Engineering preferred.
• Exceptional oral and written communication skills required to communicate with internal and external resources.
• Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and Skype for Business.
• Functional knowledge of Enterprise Resource Planning (ERP) software. Microsoft Dynamics AX experience a plus.
• Quickly learns and achieves proficiency in new software applications as needed.
• 2-5 years related product and market experience. Bachelor’s degree preferred.
• Team oriented, well organized and detail oriented.
• Flexible and adaptable to a fast-paced environment.
• Proven ability to resolve problems independently and take appropriate action in a timely manner.

Nice To Haves

• Hands on experience troubleshooting peristaltic pump equipment and pump control systems is preferred.

Responsibilities

• Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and offering pre-sales application engineering guidance for all WMFTS product selection.
• Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed hoses, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer’s behalf, making field visits, etc.
• Training: Assist in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product training within our customer experience center including the complete set-up and running of customer demonstrations.
• Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management.
• Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system. This includes but is not limited to working with Vendors on proper specification of product, raising and maintaining Product Specification Records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc.
• Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment.
• Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative.
• Frequent telephone and written contact with customers, sales team, and factory personnel, and occasional field visits to customers for the purpose of making presentations, assessing applications, educating on our value proposition, or troubleshooting.
• Field Service: Provide field support for installed equipment such as start-up, training, testing and troubleshooting.
• Records: Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures.
• Utilize experience to assist in department level continual improvement projects as required.
• Other: Assist with other tasks as delegated by the Engineering Services Manager.

Benefits

• Robust Retirement Plan: Benefit from a guaranteed 5% employer contribution to your 401K, plus an additional 3% employer match, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being days, 9 observed holidays, 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Discover a wide range of additional perks and benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees