Application Engineer, Gbl Tix Platform

NBCUniversal • Universal City, CA

23h • $75,000 - $100,000 • Hybrid

About The Position

The Application Engineer role is to implement and maintain vendor provided ticketing software applications across all Parks. This includes installation and implementation as well as troubleshooting while providing day-to-day support to existing software applications. The Application Engineer will set up and maintain system administration and configuration of software systems.

Requirements

• Bachelor’s degree or equivalent work experience desired in one or more of the following fields: Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology.
• 3+ years of work experience in Technology, preferred in Technology Support roles with focus in Ticketing leveraging the Gateway Ticketing System and/or Accesso Horizon. Or equivalent combination of education and experience.
• Proficient understanding of SQL Server and Azure SQL environments.
• Experience working both independently and in a team-oriented, collaborative environment.

Nice To Haves

• Proven analytical and problem-solving skills.
• Understanding and ability to troubleshoot system interfaces/integrations, data extracts or translations.
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
• Ability to write and understand technical documentation.
• Ability to manage a high volume of details with excellent accuracy.
• Proven track record meeting targets, objectives, and deliverables.
• Ability to work collaboratively with cross-functional peers.
• Results oriented with a history of problem resolution and prevention.
• Handle sensitive/confidential matters professionally.
• Ability to communicate effectively with business and IT technical teams.
• Flexible and adaptable regarding learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Ability to conduct research into software-related issues and products.
• Highly self-motivated and ability to work independently with minimal supervision.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated ability to handle multiple projects and initiatives simultaneously.

Responsibilities

• Provide day-to-day application support on software systems at all Parks Technology locations. This includes after hours, weekends and on-call support.
• Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.
• Build and maintain software system configuration of supported applications while adhering to defined standards.
• Attend meetings with business partners and vendors to communicate strategies, deployments, and troubleshooting issues.
• Design, run and monitor test cases on new and existing applications for the purpose of correcting errors, isolating areas for improvement and general debugging.
• Create and maintain application documentation for all software applications including evolving processes. Provide knowledge transfer and onboarding for members of the team.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.
• Consistent attendance is a job requirement.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level