Application Analyst - Image Management - Level I

Duke Careers•Durham, NC

58d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. Job Title: DHTS APPLICATION ANALYST Occupational Summary:The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications. Provides consultation and assistance to users of radiology imaging information systems to include analyzing user requirements, testing applications, application problem resolution, training users, writing user documentation and resolving user problems.Essential tasks/responsibilities:LEVEL 1: Function as an interface between the radiology clients and the health information systems divisionProvides day-to day systems support, including troubleshooting and the configuration and testing of software. Provide application troubleshooting support to other members of the Image Management Team as necessary.Provide 24 x 7 on-call coverage for user support on a rotating basis.Maintain best practices in providing services for customers.Accurately record all work efforts in Service Now.Travel throughout all facilities within DUHS to assist with Radiology Imaging Information Systems as needed.Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality.Interprets and analyzes systems, data, and information with supervision as needed. Participates in planning and providing customer training sessions on system use or revisions. Assists in making oral and written presentations to project teams and management. Assists with tasks and portions of larger information system projects with direction. Participates in updating system, operational and department documentation. Recommends areas for process improvement. Perform other related duties incidental to the work described herein. LEVEL 2: In addition to the duties described for the Level 1, the Level 2 will: Coordinate application upgrades.Coordinate and lead troubleshooting and problem resolution efforts relating to system infrastructure, security, network problems, PACS related equipment, and system functions and integration.Write test plans and coordinate user and internal testing; resolve and re-test identified errors and problems.Lead integration application testing.Develop project plans and coordinate activities to track the completion and status of tasks associated with a given project.Assist with workflow redesign with Imaging Services.Participate in the implementation of, execution of, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance.Participate in the implementation of, maintenance of, upgrading, and patching of systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks.Research and remediate generic and system-specific vulnerabilities.Identifies internal resources to build project team performance. Analyzes, modifies, designs and researches information systems and processes as requested.Assists in the evaluation and revision of existing information systems. Ensures security of technology solutions following established DHTS-ISO policies and procedures. Makes oral and written presentations to project teams, management, and other departments. Coordinates and operationalizes simple to complex projects with direction. Initiates, writes and evaluates system, operational and department documentation. Identifies areas for procedural improvements. LEVEL 3: In addition to the duties described for the Level 2, the Level 3 will: Implement, execute, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance.Implement, maintain, upgrade, and patch systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks.Research and remediate generic and system-specific vulnerabilities. Proposes/Assists with vulnerability processes.Analyze the information technology operational needs for client groups and provide guidance and training to improve workflow processes.May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession. May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities. May conduct continuing education sessions and new employee training. Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs. Has a leadership role in the evaluation and revision of existing information systems. Coordinates and operationalizes complex projects.

Requirements

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
One year experience desired beyond the minimum education (or equivalency) requirement.
Project management skills, excellent analytical, verbal and written skills, positive outlook. Strong computer skills; including the latest Microsoft operating systems and Microsoft Office suite of products.

Responsibilities

Function as an interface between the radiology clients and the health information systems division
Provides day-to day systems support, including troubleshooting and the configuration and testing of software.
Provide application troubleshooting support to other members of the Image Management Team as necessary.
Provide 24 x 7 on-call coverage for user support on a rotating basis.
Maintain best practices in providing services for customers.
Accurately record all work efforts in Service Now.
Travel throughout all facilities within DUHS to assist with Radiology Imaging Information Systems as needed.
Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality.
Interprets and analyzes systems, data, and information with supervision as needed.
Participates in planning and providing customer training sessions on system use or revisions.
Assists in making oral and written presentations to project teams and management.
Assists with tasks and portions of larger information system projects with direction.
Participates in updating system, operational and department documentation.
Recommends areas for process improvement.
Perform other related duties incidental to the work described herein.