Cadence Application Analyst Level I & II

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. Occupational SummaryThe Cadence Application Analyst couples knowledge of applicable hospital revenue cycle processes with knowledge of information systems to implement, maintain and support any Duke Epic applications related to appointment processes, including (but not limited to) scheduling, referrals, reminders, benefits, check-in, recallsWork PerformedLEVEL 1:Interprets and analyzes systems, data, and information with supervision.Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.Provides systems support, including troubleshooting and the configuration and testing of software.Ensures security of technology solutions with supervision.Participates in planning and providing customer training sessions on system use or revisions.Assists in making oral and written presentations to project teams and management.Completes moderately complex tasks and portions of larger information system projects with direction.Identifies internal resources to build project team performance.Updates system, operational and department documentation.Recommends areas for process improvement.Perform other related duties incidental to the work described herein.LEVEL 2:In addition to the duties described for the Level 1, the Level 2 will:Applies best practices to the management of the information system life cycle.Analyzes, modifies, designs and researches information systems and processes.Analyzes customer requirements; researches, designs, acquires and implements innovative systems.Assists in the evaluation and revision of existing information systems.Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.Makes oral and written presentations to project teams, management, and other departments.Coordinates and operationalizes simple to complex projects with direction.Initiates, writes and evaluates system, operational and department documentation.Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.

Requirements

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
Epic Cadence, Welcome or Referrals Certification (may be completed at Duke expense after hire, but is required for continued employment)
Two years in a related hospital revenue cycle position is required; scheduling or pre-registration related work is preferred.
Customer service
Critical thinking
Statistical reporting
Data coding - general
Data analysis and trending
Effective oral and written communication
Database design/programming
User technical support/training
Database management software
Ability to translate business process into a technical solution
Strong proficiency in Epic configuration via Hyperspace
An additional Epic proficiency or certification in other modules within the same team as determined by management
Four years of related experience is required.
Knowledge of project management to manage deliverables
Designing specifications for information systems
Implementation of information systems
Maintenance of information systems
Procurement procedures
Quality assurance (may be required)
Adult learning and training methods (may be required)
Strong proficiency in Epic configuration via text

Responsibilities

Interprets and analyzes systems, data, and information with supervision.
Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
Provides systems support, including troubleshooting and the configuration and testing of software.
Ensures security of technology solutions with supervision.
Participates in planning and providing customer training sessions on system use or revisions.
Assists in making oral and written presentations to project teams and management.
Completes moderately complex tasks and portions of larger information system projects with direction.
Identifies internal resources to build project team performance.
Updates system, operational and department documentation.
Recommends areas for process improvement.
Applies best practices to the management of the information system life cycle.
Analyzes, modifies, designs and researches information systems and processes.
Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
Assists in the evaluation and revision of existing information systems.
Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Initiates, writes and evaluates system, operational and department documentation.
Identifies areas for procedural improvements.
Provides detailed specifications describing functions to be automated.