Application Analyst I

Kaweah Health•Visalia, CA

1d•$24 - $36

About The Position

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care. It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community. Benefits Eligible Full-Time Benefit Eligible Work Shift Day - 8 Hour or less Shift (United States of America) Department 8480 ISS Applications Services The Application Analyst I provides excellent customer service by assisting with implementing solutions, maintaining and supporting the assigned applications. Application Analysts study the organization’s current information systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. Application Analysts bring business and information technology (IT) together by understanding the needs and limitations of both. Application Analysts work to build, perform build validation and collaborate with subject matter experts to design and provide input for configuration for clinical information systems.

Requirements

License /Certification Required: One ISS management approved certification/equivalent training in area of scope/support within one year of hire/transfer. Must keep required certification/equivalent training up-to-date (or within three years of original certification/training).
Education Required: High School diploma or equivalent
Experience Required: Two years experience as a subject matter expert or equivalent utilizing Clinical/Hospital applications or Human Resource/Financial applications. Equivalent combination of post-secondary education and experience may be substituted.

Nice To Haves

Preferred: Associate's degree or higher
Preferred: Experience supporting Cerner or Infor applications.
Department Specific Requirements If assigned to Pharmacy area: requires current pharmacy technician license with the California State Board of Pharmacy.

Responsibilities

Supports multiple customers and complex systems using technical, troubleshooting and problem-solving expertise.
Evaluates and troubleshoots reported system issues and service requests, data retrieval requests, system performance problems and optimization opportunities, and participates in the timely resolution of these activities. Escalates issues to the appropriate person/team as needed.
Identifies system changes and works with the team to communicate them to the customers, affected team members and downstream vendor(s).
Develops, maintains and shares documentation of assigned application for troubleshooting, building, and training of other ISS team members.
Project Expectations:Facilitates the coordination of resources and timelines as required in working with project work plans. Ensures project tasks are clearly outlined with start and end dates within the ISS approved solution. Ensures that the completion of project tasks are on time and helps with issues resolution. Clearly communicates when there is a potential missed deadline and ensure managers, project managers, directors and end users are all aware of a potential missed deadline.
Ticketing solution expectations:Facilitates the resolution of application errors within the ISS approved SLA (Service Level Agreement). Maintains issue resolution documentation within the ISS approved helpdesk ticketing solution. Keeps tickets updated within a current status. Maintains time worked on tickets and within the ISS approved helpdesk ticketing solution. Maintains high levels of customer satisfaction by constant communication and helping solve problems. Maintains a low number of assigned issues in the ticket queue.
Performs on-call application support services to provide the hospital with 24 x 7 application support. Ability to work non-standard and extended hours during project implementations.
Collaborates with all ISS team members, customers, partners and vendors to design, build, test and maintain applications to optimize system configuration, functions and finding ways to increase our customers’ productivity.
Interacts with clients or other appropriate staff to analyze their business needs and recommends application solutions. Assists with identifying and developing application workflows.
Gathers user requirements and translates non-technical business requirements from appropriate resources into application specifications. Identifies system enhancements and works with the team to evaluate and implement as appropriate.
Assists with testing the system, including any configurations, customizations and new releases, prior to production implementation.
Addendum (essential for specific dept) IF ASSIGNED TO PHARMACY RESPONSIBLE FOR:Under the direct supervision of the pharmacist, the Application Analyst I Additional Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
Performs other duties as assigned.