Application Analyst II - Enterprise Resource Planning (ERP) Training

Universal Health Services•King Of Prussia, PA

59d

About The Position

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst II - Enterprise Resource Planning (ERP) Training. The Associate Application Analyst II - ERP Training provides learning and development services to UHS Corporate, Acute Care and Behavioral Health facilities to increase the effectiveness of clinical and technical staff and ensure the delivery of quality healthcare services to our patients. Works with the ERP Teams and subject matter experts (SMEs) to create engaging educational materials to ensure proper use of the ERP and other business applications. Participates in new training initiatives and provides ongoing support for existing applications. Works in a collaborative environment with facility staff, providers, SMEs, technical experts, and business leaders to deliver training that is accurate and complete. Analyzes learning needs and develops interventions and/or delivers education as required. Training includes but is not limited to classroom and virtual delivery.

Requirements

This position requires an associate or bachelor's degree preferably in Business, Liberal Arts, or Education.
3-5 years of experience delivering training via various methods (eLearning, classroom, webinar) is required. Ability to assemble training material that is professional, concise, and easily understandable by the intended audience. Some knowledge of hospital environments preferred.
Solid planning, time management and organizational skills
Excellent written and verbal communication skills. Strong English grammar skills required.
Requires strong interpersonal and presentation skills.
Experience in developing educational curriculum and documentation to deliver an interactive and engaging training strategy, using a blend of live demonstrations, hands-on exercises, and eLearning modules.
Experience using ERP products (1+ years), Workday ERP preferred.
Demonstrates customer-oriented service excellence principles, as outlined in UHS Corporate standards.
Proficient in Microsoft Excel, Word, PowerPoint and Outlook
Able to quickly learn new software and business processes.
Experience using collaborative tools like Google Docs and SharePoint.

Responsibilities

Support Production of Training Materials:
Develops curriculum for new hire and ongoing training. This includes manuals, job aids, tip sheets, webinars, computer-based training modules and other materials as requested.
Updates training curriculum based on system/business needs and communicates changes to all affected parties.
Uses proper business writing skills to effectively communicate concepts in a concise, easy to read, and understandable manner.
Adheres to appropriate adult learning principles.
Performs quality review of new or updated training materials.
Establishes and maintains regular communications with education team.
Conducts Training:
Tracks registration/attendance and grades classes in LMS system.
Works with facility staff to ensure classroom is ready for training, training materials present, equipment available and functioning, etc.
Conducts classroom, virtual, group, or one on one training as dependent on specific learning requirements.
Training System Maintenance & Support:
Participates in preparing the training systems for classes as needed.
Performs testing and maintenance of the training systems.
Adheres to UHS Service Level and Change Management Policies.
Demonstrates analytical problem solving to research and resolve Customer Service tickets pertaining to training.
Provide post-training support to users, answering questions, providing troubleshooting assistance, and ensuring continued engagement with the new system
Administration and Oversight:
Maintains Service Excellence principles.
Prepares and submits status reports to supervisor as required.
Properly documents updates to training materials and file appropriately.
Keeps management well informed of activities, needs, problems.
Updates project plans in online Project Management system.
Monitors and updates service requests in the UHS and Cerner ticket tracking systems.
Other Training-Related Assignments:
Attends classes to assist other trainers as needed.
Collaborates with project managers on special training projects.
Keeps current on relevant system updates, clinical workflow changes, and release notes.