Application Administrator III

Dairy Farmers of America•Kansas City, KS

42d

About The Position

Combine technical expertise, problem-solving skills, and a deep understanding of application environments to manage and support software applications/platforms used within DFA in both the IT and OT domains. Perform diverse tasks aimed at ensuring the efficient operation, security, and performance of the applications. Design and implement modules, workflows, and data maintenance strategies within the application to maintain and enhance a variety of IT, OT and business workflows. Work with internal teams and/or users to document and streamline their procedures and help them operate more efficiently through the use of the application. Work independently, receiving minimal guidance and demonstrating thorough proficiency managing supported applications.

Requirements

Undergraduate degree in information technology, computer science, or related curriculum (or equivalent combination of experience and education)
5 to 8 years of application administration or related experience
Experience with various technologies including FOSS, Visionary, Process Weaver
Knowledge of various technologies including Windows, networking, DNS, Azure
Experience in design, architecture, and implementation of various applications
In-depth knowledge of the application or platform being supported
Strong understanding of plant operations
Understand how the tools and applications interact and support each other
Analytical skills to diagnose, troubleshoot, and solve complex issues or queries
Understanding of application security principles and practices
Understanding of network protocols, firewalls, and connectivity issues related to application performance
Knowledge of ServiceNow
Strong understanding of database querying and database management systems
Strong understanding of how connect different applications and systems for application integration
Able to install, upgrade, update, configure, and customize supported applications
Able to identify and mitigate security vulnerabilities
Able to use scripting languages and automation tools to streamline repetitive tasks
Able to use application performance monitoring tools
Able to communicate technical information to non-technical users effectively
Able to create clear and concise documentation
Able to work collaboratively with other IT and OT professionals, vendors, users, service owners
Able to plan, prioritize, and execute application-related tasks or projects
Able to analyze logs, reports, and performance data to make informed decisions
Able to quickly learn new technologies and adapt to changing environments
Must be able to read, write and speak English

Responsibilities

Manage and administer applications/platforms to align with IT and OT policies, processes, and procedures
Manage and Support Production Critical Technologies and applications, tools, and hardware that support plant processes and operations
Install and configure applications to meet the organization's requirements. Install upgrades, patches, and updates, keeping to upgrade schedules
Gather requirements from users for new development or for customization to better suit the needs of users and provide KB articles
Provide technical support to users, addressing and resolving complex application-related issues and queries. Diagnose and resolve application errors, bugs, and performance issues. Work with software vendors for support and issue resolution. Critically evaluate the benefits of implementing a temporary workaround versus a permanent solution
Monitor application performance and availability, using tools and dashboards to detect and address issues proactively
Ensure application uptime meets or exceeds defined service level agreements. Leverage relationships with coworkers and across departments to resolve issues. Present solutions, keeping the end user/customer in mind
Perform regular maintenance tasks to ensure the stability and efficiency of applications
Support and develop automation, integrations with other systems and databases, and reporting. Implement automation scripts and tools to improve application management processes and reduce manual efforts
Establish and review system, application, and user security controls
Manage and administer users, groups, roles, categories, lists, filters, forms, etc.
Maintain application user interface, layout structures, workflows, plugins, and branding
Create and maintain technical documentation for application configurations, processes, and troubleshooting procedures. Provide training or resources on best practices and new features
Establish governance process, policies, and procedures for the use of applications
Continue to develop new skills, knowledge, and abilities to maintain currency on developments with supported applications and architecture. Consistently align activities with industry best practices
Learn and adapt to new situations, changing priorities, and disruptive technologies. Take initiative to experiment with new ideas and technologies