Salesforce Application Administrator

UNITED NETWORK FOR ORGAN SHARING•Richmond, VA

About The Position

The Salesforce Administrator will be part of a Salesforce Administration Team that supports the ongoing development of our salesforce.com application. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with Senior Salesforce Leads, Salesforce Admins, Salesforce Developers, Testers, functional leaders, organizational units, and subject matter experts to identify develop and deploy new processes including: member applications, site reviews, and quality proceedings as well as other core processes within the organization. The Salesforce Administrator will work with other Salesforce team members to help on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Requirements

2 years of experience working with the Salesforce application required. Candidates with 4+ years of experience are strongly preferred.
Salesforce Administrator Certification (will consider other Salesforce certifications)
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity.
Ability to work in the Lightning UI and understand and build Lightning pages and apps
Ability to prioritize and handle multiple requests.
Proven ability to design and implement new processes and facilitate user adoption.
Understanding of relational databases and data integration tools·
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details,
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment
Understand all Salesforce security including but not limited to Roles, Profiles, Salesforce Shield, Permission Sets, MFA, etc.

Nice To Haves

Self-starter with a strong ability to use initiative and work autonomously or as part of a team
Excellent analytical and time management skills; must have the ability to prioritize.
High attention to details.
Strong sense of customer focus, both internal and external.
Creative and analytical thinker with strong problem-solving skills
Demonstrates exceptional verbal and written communication skills
Demonstrated ability to communicate effectively at all levels of the organization
Understanding of Conga Sign, Conga Solutions, Skuid, Marketing Cloud, Marketing Cloud Data Extension, Copado, or Nonprofit Cloud is a plus.

Responsibilities

Serve as a system administrator for the Salesforce.com environment as part of a team
Handle basic administrative functions including user account maintenance, reports and dashboards, flows and other routine tasks
Develop and manage rules around process / flow diagrams, validation, fields, advanced formulas, and custom objects
Work in and deploy from a multi-sandbox environment. Participate and support the creation of test plans, creating test cases, establishing protocols for appropriate environments
Complete regular internal system audits and prepare for upgrades
Support Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests
Work within the organization to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively work with our users, vendors and the application development teams as needed for projects
Work with Business Analysts to help define and document requirements as needed
Research and document new Salesforce related technology solutions as needed for projects and enhancements to business needs