Application Administrator I

Relativity Space • Long Beach, CA

3d

About The Position

As an Application Administrator I, you’ll support and evolve key business platforms—primarily Jira and Confluence, with growing involvement in SharePoint and potentially other tools like Smartsheet. You'll partner with users to ensure these platforms drive efficiency, transparency, and collaboration across teams. Responsibilities include:
Project and Site Configuration: Gather requirements and implement new Jira/Confluence projects and SharePoint sites, including workflows, automations, fields, and templates tailored to business needs
User Access and Governance: Manage access and permissions with a focus on least-privilege principles and business alignment, supporting secure and effective platform usage across diverse user groups
End-User Enablement: Deliver training and support on platform features, dashboards, workflows, and queries, helping users leverage tools independently and effectively
Platform Maintenance and Integration: Maintain platforms through configuration management, updates, plugin management, security checks, and integration with tools like chat platforms or incident response systems
Issue Response and Troubleshooting: Triage and resolve platform issues, especially related to integrations and plugins, to minimize disruption and maintain reliable operations
Documentation and Knowledge Sharing: Develop clear, user-friendly documentation and internal knowledge base content to support self-service and reduce recurring questions

Requirements

• Strong working knowledge of Jira and Confluence, including project setup, workflow design, custom fields, and user support
• Experience configuring and maintaining SharePoint sites, managing content and permissions, and supporting users in day-to-day operations
• A methodical approach to diagnosing problems, resolving incidents, and improving platform reliability—especially in integrated environments
• Comfortable training users, gathering requirements, and partnering with cross-functional teams to support evolving platform needs
• Familiar with access governance and platform hygiene practices that align with security and compliance expectations
• Understanding of how to connect Atlassian, SharePoint, and other systems to create smooth workflows and minimize silos

Nice To Haves

• Credentials like Atlassian Certified Professional or Microsoft Certified SharePoint Administrator that reflect advanced platform expertise
• Understanding of Agile methodologies and how they map to tools like Jira to better support iterative team workflows
• Experience with scripting (e.g., PowerShell, Python, or Java) to support automation, integrations, and operational efficiency
• A thoughtful approach to usability and design when configuring projects, spaces, or workflows
• Experience in aerospace, manufacturing, or other complex, technical industries where traceability, compliance, and collaboration are critical

Responsibilities

• Gather requirements and implement new Jira/Confluence projects and SharePoint sites, including workflows, automations, fields, and templates tailored to business needs
• Manage access and permissions with a focus on least-privilege principles and business alignment, supporting secure and effective platform usage across diverse user groups
• Deliver training and support on platform features, dashboards, workflows, and queries, helping users leverage tools independently and effectively
• Maintain platforms through configuration management, updates, plugin management, security checks, and integration with tools like chat platforms or incident response systems
• Triage and resolve platform issues, especially related to integrations and plugins, to minimize disruption and maintain reliable operations
• Develop clear, user-friendly documentation and internal knowledge base content to support self-service and reduce recurring questions

Benefits

• Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed