AppleCare BPR Solutions Architect

Apple Inc. • Sunnyvale, CA

44d

About The Position

Thinking different is not just a slogan, it's what allows Apple to continually provide our customers with the best products and support services. Thinking different is also what you get to do every day as a BPR Solutions Architect as you help devise and implement tomorrow's next great ideas. As a Solutions Architect, you'll serve as a strategic advisor and liaison between our business and ISu0026T partners. You'll provide guidance and advice to AppleCare leadership on today's problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow's problems.

Requirements

• 10+ years of related experience in architecting and deploying solutions in consumer sales
• Knowledge of service, support, and warranty operations and systems processes
• Master degree or relevant work experience

Responsibilities

• Provide clear and actionable advice to our partners and stakeholders
• Proactively provide innovative solutions that improves the agility of AppleCare and allows us to stay ahead of an ever changing landscape
• Build and cultivate relationships with key business and ISu0026T partners
• Perform high level systems impact analysis for new business initiatives
• Partner with ISu0026T and business partners to provide systems and solution roadmaps that drive efficiencies
• Serve as a leader within the BPR organization and drive continual innovation within BPR
• Propose and implement strategic AppleCare organizational initiatives
• Keep up-to date on the newest technology solutions to enable the generation of innovative ideas to tackle business challenges
• Be inquisitive and have a desire to learn more about new technologies and how they work and improve upon legacy systems
• Ability to navigate through ambiguity and bring consensus toward an actionable solution
• Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees