Identifies opportunities for potential customers to apply McNaughton-McKay Services and Solutions with a focus on customer business outcomes. Coordinates with the appropriate McNaughton-McKay resources to qualify the opportunity. Engages with partners to develop and present a proposal to address the customers’ requirements. Coordinates with project team to ensure scope is well defined and customers’ needs are met with mutual agreeable milestones. Maintains a long-term relationship with the customer to drive additional opportunities. Leverage successes within McNaughton-McKay to develop trust and showcase capabilities with account management team. The Solutions Architect role is salary + commission As a Solutions Architect, you will: Apply knowledge of customers’ business and McNaughton-McKay’s offerings to achieve best-in-class customer service and exceptional customer business outcomes. Assist in developing and executing the SaS strategic business plan to achieve target KPIs. Generate opportunity and revenue through a customer-oriented approach, with the ability to not only start business relationships, but to have the drive, attitude and ability to maintain and grow them. Work collaboratively with customers as well as Services and Solutions (SaS) partners to develop relevant solutions that address the customer KPI's. Deliver proposals, expanding the traditional quoting activities into more customers spend through business conversations with the customer. Be an effective communicator, able to assist customers in presenting technical solutions as well as listening to and interpreting customer requirements and define those requirements for our project team. Act as the project coordinator in many cases, providing opportunities to strengthen customer relationships and show cohesiveness through the project; builds strong delivery teams and manages the quality and timeliness of work produced; takes the lead in teamwork and takes full responsibility for the success and cohesion of the team. Be a systematic thinker that understands the varying complexities of our customers’ businesses and can lead the conversation with the customer surrounding risk in their business. Collaborate with other internal business units, and partners to create and implement the necessary technological solutions. Seek and develop customer and vendor partnerships to support the needs of the SaS team’s growth objectives. Employ excellent business judgement, apply appropriate resources to obtain results, and demonstrate a high aptitude in soft skills to win people over from their strongly held views. Identify ways to improve processes and provide better customer service; be open minded and passionate about learning new technologies; and continue to focus on personal development and learning. Negotiate mutually favorable outcomes in complex negotiations with multiple parties. Strategic thinker with the ability to create long term plans and identify the impact of major decisions. Coordinate with the project team to deliver solutions to our customers, on time and as promised. Must be able to utilize the CRM package to update account activities.