API Support Analyst I

Interactive Brokers • Chicago, IL

6d • $67,000 - $75,000 • Hybrid

About The Position

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.

Requirements

• Bachelor's degree or equivalent experience (preferred)
• Basic understanding of programming concepts and what coding entails
• Excellent written and verbal communication skills
• Ability to communicate technical concepts to clients with varying levels of technical proficiency
• Strong problem-solving abilities
• Customer-service oriented mindset
• Ability to work in a fast-paced environment
• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills.
• Outstanding organizational and time management skills.

Nice To Haves

• Interest in financial markets and trading systems.
• Previous experience in a technical support role.
• Knowledge of financial APIs or trading systems (a plus).
• Ability to learn quickly and adapt to changing technologies.

Responsibilities

• Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
• Address basic questions related to third-party integrations with IBKR API.
• Guide clients through initial API connection processes.
• Direct clients to relevant documentation and resources.
• Triage market data inquiries and escalate as appropriate.
• Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
• Document client interactions accurately in the support system.
• Follow established support protocols and workflows.

Benefits

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level