Client Support Analyst I

SOLARITY•Clayton, MO

About The Position

A Client Support Analyst’s objective is to deliver necessary changes to expand and improve Solarity within our clients’ electronic medical record ecosystem. About Solarity Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively. We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.

Requirements

1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.
Experience with Microsoft Office (Outlook, Word, Excel) required.
Excellent verbal and written communication skills.
Ability to interact and lead a professional conversation with a customer.
Ability to quickly learn new changes in technology and strong problem solving skills.
Ability to self-organize and achieve assigned goals with limited supervision.

Nice To Haves

SQL Server Management Studio experience.
Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.
Associate or professional certification in related field.
Familiarity with Microsoft Visio or diagramming tool.
Healthcare information technology background.

Responsibilities

Execute tasks based on direction provided by the Client Care Manager.
Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.
Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
Design and work with application business owner(s) to execute acceptance, full system, and regression testing.
Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.
Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
Adhere to best practices and standards.
Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
Accurately report time spent of request or project deliverables using a web based application.
Comply with Solarity’s policies, procedures and guidelines.
May be required to perform other related duties as assigned