Annual Wellness Visit (AWV) Coordinator - (Full-Time)

The Iowa Clinic•West Des Moines, IA

About The Position

Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of AWV Coordinator at The Iowa Clinic might look like? Promotes, coordinates, and schedules wellness visit, such as the Annual Wellcare Visit and Initial Preventive Physical Examination, with The Iowa Clinic providers. Verifies payor eligibility Researches and gathers data as necessary from multiple systems such as EMR, EHR, and IRIS. Requests clinical information from other entities as necessary to complete patient records. Accurately enters clinical information into EMR. Accurately complete documents and templates, such as preventive care plans, as required payors including CMS. Provides accurate documentation to provider offices in a timely manner. Mail patient forms and supporting information to patient for their visit as required by payors. Assists patients, as necessary, in completion of the forms and providing necessary information. Place reminder call to patients prior to the appointment, informing patient of requirements of the visit and reminding patient to bring paper work or come in 30 min before appointment. Update and maintain materials as directed including all forms, communication, and educational materials. Assemble and maintain appropriate supply of packets in the provider offices. Identifies coding needs and collaborates with provider/staff prior to the patient’s office visit. Maintain patient care management and other information as needed in EHR. Collaborates with providers, clinic staff, care management team, and clinic leadership to identify needs and resolve day to day issues regarding the process Serve as a resource to the patient, provider, and clinical staff regarding visits, payor information, and care management program. Assist the care management team with patient outreach and working payor reports. Maintains awareness of own safety in carrying out duties and responsibilities. Adheres to universal precautions and infection control policies and procedures. Assumes accountability for enhancing own knowledge through professional associations, journals, workshops, inservices, etc. Keeps professional license current. Maintains patient confidentiality and uses discretion in patient interactions. Promotes a positive, professional image of The Iowa Clinic both internally and externally. Promotes positive interpersonal relations. Shares responsibility for keeping work and patient areas clean, neat and professional in appearance. Performs other tasks as assigned.

Requirements

Post-Secondary Education preferred but not required.
Three years’ experience in a medical office experience required.
Medical terminology and working knowledge using electronic medical record required.

Responsibilities

Promotes, coordinates, and schedules wellness visit, such as the Annual Wellcare Visit and Initial Preventive Physical Examination, with The Iowa Clinic providers.
Verifies payor eligibility
Researches and gathers data as necessary from multiple systems such as EMR, EHR, and IRIS.
Requests clinical information from other entities as necessary to complete patient records.
Accurately enters clinical information into EMR.
Accurately complete documents and templates, such as preventive care plans, as required payors including CMS. Provides accurate documentation to provider offices in a timely manner.
Mail patient forms and supporting information to patient for their visit as required by payors.
Assists patients, as necessary, in completion of the forms and providing necessary information.
Place reminder call to patients prior to the appointment, informing patient of requirements of the visit and reminding patient to bring paper work or come in 30 min before appointment.
Update and maintain materials as directed including all forms, communication, and educational materials. Assemble and maintain appropriate supply of packets in the provider offices.
Identifies coding needs and collaborates with provider/staff prior to the patient’s office visit.
Maintain patient care management and other information as needed in EHR.
Collaborates with providers, clinic staff, care management team, and clinic leadership to identify needs and resolve day to day issues regarding the process
Serve as a resource to the patient, provider, and clinical staff regarding visits, payor information, and care management program.
Assist the care management team with patient outreach and working payor reports.
Maintains awareness of own safety in carrying out duties and responsibilities. Adheres to universal precautions and infection control policies and procedures.
Assumes accountability for enhancing own knowledge through professional associations, journals, workshops, inservices, etc. Keeps professional license current.
Maintains patient confidentiality and uses discretion in patient interactions.
Promotes a positive, professional image of The Iowa Clinic both internally and externally. Promotes positive interpersonal relations.
Shares responsibility for keeping work and patient areas clean, neat and professional in appearance.
Performs other tasks as assigned.

Benefits

One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Generous PTO accruals
paid holidays
Health, dental and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
Monthly departmental celebrations, jeans days and clinic-wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys
All employee meetings, team huddles and transparent communication