Annual Giving Office Manager

University of Puget Sound • Tacoma, WA

45d • $19 - $20 • Hybrid

About The Position

The annual giving office manager manages the operations and administrative support functions of the Office of Annual Giving. This position manages a wide range of complex administrative tasks including the production of all solicitation and stewardship efforts, data reporting and integrity, budget oversight, office policy and procedures, and the systems that support constituent engagement and giving. The annual giving office manager reports to the director and works closely with all members of the Office of Annual Giving and supervises the student staff

Requirements

• Display strong interpersonal and customer service skills and exceptional written and verbal communication skills
• Work with a broad range of internal and external constituents including alumni, parents, family members, faculty, staff, students, and friends of the university
• Work well independently and as a member of a team, problem solve, and maintain confidentiality
• Multi-task in a fast-moving environment while setting priorities, and adjusting as necessary, with minimal guidance in order to meet deadlines and achieve successful outcomes
• Respectfully work, communicate, and provide leadership within a diverse campus community
• In-depth experience with Raiser's Edge NXT or other constituent-based data system
• Highly developed computer skills including experience with Microsoft Word, Excel, Google Suite, etc.
• Demonstrated ability to work with large data sets and to analyze process and outcomes alike
• Excellent project management and planning skills as well as superior attention to detail
• Demonstrated ability to think creatively about new processes that support efficiency
• High school diploma or equivalent combination of experience and education

Nice To Haves

• Experience working in an educational or related setting
• Experience in supervising and managing office support personnel preferred

Responsibilities

• Manage and run key constituent engagement and fundraising systems for solicitation, stewardship, volunteer recruitment and management
• Manage the production of all solicitation, stewardship, and reminder materials (direct mail, email, Student Philanthropy Center, acknowledgements, etc.)
• Support Logger Day Challenge efforts, reporting, and follow-up
• Manage the office's reporting efforts, tracking real-time progress toward individual and team goals (including: daily, weekly, monthly, and quarterly reporting)
• Coordinate with Annual Giving colleagues to assess existing data and reporting needs while serving as the department's primary contact with University Relations Prospect Information Management (PIM) database team and proactively manage all testing and sign-off procedures needed to meet established deadlines
• Support department outreach to volunteers and prospects for purposes of recruitment, cultivation, solicitation, and stewardship
• Manage daily office functions and the routine frontline contact with internal and external constituents via the main office phone and email accounts
• Work with the assistant director overseeing the Student Philanthropy Center and volunteer program to support aspects of the programs related to tracking, database use, and external communications
• Manage the department's budgets, track and pay invoices, and prepare budget variance reports
• Manage complex project calendars and timelines
• Maintain department policies and procedures
• Interview, hire, train, and supervise annual giving student staff
• Edit and update office's web presence
• Perform other duties as assigned by the Director of Annual Giving

Benefits

• Medical, dental, and vision
• Life insurance and long-term disability
• Employee Assistance Program
• Retirement plan options and 403(b) contributions
• Paid vacation, sick leave, floating holiday, campus holidays and bonus holidays
• Education benefits, such as full tuition for eligible employees and their families
• Access to university facilities and entertainment (fitness center, pool, library, concerts, lectures and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees