Boston Adoption Center - Animal Welfare Specialist
About The Position
We are looking for a candidate who can deliver compassionate client service in a fast-paced environment for people looking to adopt or surrender. In the AWS role, you are often the first point of contact for pet families in need. You will spend part of your day hands-on with the animals at the adoption center and part of the day assisting the public with adoptions and surrenders. The Animal Welfare Specialist position at MSPCA-Angell offers a clear path for professional development through three progressive levels: AWS, AWS 2, and Lead AWS. Each level reflects increased knowledge in animal care and behavior, greater ability to support more complex client interactions, and opportunities to mentor and assist in training new team members. Advancement through these levels is tied to both responsibility and hourly compensation, providing meaningful opportunities for growth within the role, all while contributing to our compassionate, mission-driven culture. The MSPCA is the largest animal welfare organization in the state - caring for and placing over 11,000 animals annually across our four adoption centers. The Boston Adoption Center is home to our low cost community clinic and a robust community outreach program. We also care for and place into homes over 2,000 animals each year with a 92% live release rate.
Requirements
- At least one year of experience in a customer service/client care position.
- Demonstrate excellent judgment, interpersonal skills and an eagerness to support the human-animal bond.
Nice To Haves
- Previous animal experience
- Proficiency in Spanish
Responsibilities
- Caring for animals at the adoption center, including the provision of exercise, food, water, enrichment and medications.
- Cleaning the adoption center rooms and cages.
- Participating in trainings and team discussions on behavior plans for all animals
- Providing in-depth adoption counseling through thoughtful conversations with potential adopters to ensure the best match and outcomes for the animal and owner
- Providing judgement free, empathetic surrender counseling to owners, and discussing alternative paths to surrender whenever available
Benefits
- Health insurance
- Dental insurance
- Life insurance
- 403(b) retirement plan
- Tuition reimbursement
- Paid holidays
- Sick time
- Vacation time
- Employee discounts for pet health care
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
