Ancillary Services Network Account Manager I

HF Management Services•New York, NY

About The Position

Under the direction of the Manager of Ancillary Services, the Ancillary Services Network Account Manager I develops and maintains an Ancillary provider network that ensures Healthfirst members have superior access to the highest quality by focusing efforts on lowering claims costs, improving the quality of care, and increasing member and provider network satisfaction. The individual must possess experience working in a managed care setting with specific background in network development, provider recruitment, provider outreach, claim resolution, provider education and contract negotiations. Works with multiple provider types, e.g. physician, ancillary, medical groups, behavioral health or hospitals to supports a full range of contract arrangements and pricing mechanisms. Manage a network of Ancillary Providers for all lines of Healthfirst's business (such as Medicaid, CHP, Medicare, and Commercial). Monitor and audit contracted ancillary providers to ensure that accurate demographic, payment and fee schedules are loaded into the HF Provider System correctly. Resolve configuration issues by identifying root causes in order to prevent claims denials and to ensure claims are paid correctly. Facilitate meetings cross-departmentally to achieve positive outcomes in management of ancillary provider network. Create contracts in HF contract software and review credentialing documents submitted by Provider/facility via Universal Credentialing Data Source, The Council for Affordable Quality Healthcare (CAQH) or PDF application to ensure that all the required credentials are included and that valid documents for behavioral Providers and facilities are provided Negotiate and execute Single Patient Agreements for Out Of Network (OON) Providers in order to determine the Provider's payment arrangement. Individual should be familiar with contracting and reimbursement methodologies for ancillary services providers. Educate newly credentialed Providers on Healthfirst's policies and procedures such as billing and authorization requirements, utilization of Healthfirst's Provider portal, claims submission, etc., via various methods (telephonic, face-to-face, webinar, etc.). Analyze provider network based on monthly report to ensure that Plan is meeting Health Plan Network (HPN) State requirements. The individual would work closely with Network Management, Credentialing, and the business analytics unit within the Ancillary department, to complete the analysis. Identify root cause of claims issues and facilitate resolution by working closely with Reimbursement and Claims departments. Clearly communicate resolutions and progress to the Providers. Assist Appeals and Grievances (A&G) department by acting as liaison between Providers and A&G department to achieve favorable outcomes of member related issues, complaints, balance billing and other issues. Ensure that all Providers’ inquiries received via email and phone call are addressed efficiently and effectively within required time-frame. Assist management with research and facilitation of projects related to contract updates, new product implementation and new reimbursement methodologies. Additional duties as assigned

Requirements

Experience managing or performing high level servicing to a portfolio of customers/providers
Contracting experience - Ability to work independently in dynamic environment
Ability to take initiative and work independently
Ability to prioritize and multi-task
Strong customer-centric and analytical skills
Strong sense of urgency and self-motivational qualities
Excellent oral and written communication skills
High School Diploma or GED

Responsibilities

Develops and maintains an Ancillary provider network
Works with multiple provider types, e.g. physician, ancillary, medical groups, behavioral health or hospitals to supports a full range of contract arrangements and pricing mechanisms.
Manage a network of Ancillary Providers for all lines of Healthfirst's business (such as Medicaid, CHP, Medicare, and Commercial).
Monitor and audit contracted ancillary providers to ensure that accurate demographic, payment and fee schedules are loaded into the HF Provider System correctly.
Resolve configuration issues by identifying root causes in order to prevent claims denials and to ensure claims are paid correctly.
Facilitate meetings cross-departmentally to achieve positive outcomes in management of ancillary provider network.
Create contracts in HF contract software and review credentialing documents submitted by Provider/facility via Universal Credentialing Data Source, The Council for Affordable Quality Healthcare (CAQH) or PDF application
Negotiate and execute Single Patient Agreements for Out Of Network (OON) Providers in order to determine the Provider's payment arrangement.
Educate newly credentialed Providers on Healthfirst's policies and procedures such as billing and authorization requirements, utilization of Healthfirst's Provider portal, claims submission, etc., via various methods (telephonic, face-to-face, webinar, etc.).
Analyze provider network based on monthly report to ensure that Plan is meeting Health Plan Network (HPN) State requirements.
Identify root cause of claims issues and facilitate resolution by working closely with Reimbursement and Claims departments.
Assist Appeals and Grievances (A&G) department by acting as liaison between Providers and A&G department to achieve favorable outcomes of member related issues, complaints, balance billing and other issues.
Ensure that all Providers’ inquiries received via email and phone call are addressed efficiently and effectively within required time-frame.
Assist management with research and facilitation of projects related to contract updates, new product implementation and new reimbursement methodologies.
Additional duties as assigned