Ancillary Services Manager

HIA Health • Fargo, ND

5d • $36 • Onsite

About The Position

The Ancillary Services Manager will be responsible for the leadership, direction, and program development for ancillary services including bereavement services and community education and support services related to end-of-life; social work and chaplain services. Familiar with a variety of the field's concepts, practices, and procedures. Provides oversite to enhance the delivery of care; ensure quality, consistency and organizational effectiveness; and to meet the changing needs of patients, families, referral sources, communities and HIA Health.

Requirements

• BS in leadership, human services or healthcare related field, Master’s strongly preferred
• Minimum of five years of supervisory experience
• Strong planning and organizational skills
• Outstanding verbal, written, multi-tasking and presentation skills
• Ability to develop and proof training materials
• Excellent interpersonal skills, strong written and verbal communication skills including public speaking experience
• Current licensure in North Dakota and Minnesota (if applicable)
• Current driver’s license and auto insurance required along with flexibility to travel HRRV service area

Nice To Haves

• Professional experience with coordination of volunteers, healthcare or human services environment preferred
• Experience with program development, delivery and evaluation preferred
• Experience in quality assessment & performance improvement program oversight
• Previous hospice experience preferred

Responsibilities

• Responsible for the leadership, direction and program development for the following areas: bereavement services, volunteer services, social work and chaplain services.
• Ensures effective hiring, orientation and supervision of direct reports.
• Serves as a resource to patient care managers and direct reports for clinical issues, problem solving and regulation compliance.
• Identifies staff education and development opportunities.
• Coordinates discipline meetings, education and support including agency-wide regular meetings for ancillary service staff.
• Provides internal agency education.
• Responsible for the development, delivery, and evaluation of ancillary services.
• Assists with updating forms, policies, and procedures regarding ancillary services.
• Assesses and monitors for appropriate boundaries of direct reports.
• Manages resources to ensure prudent use. Develops staff through training, mentoring and counseling.
• Develops and maintains policies and procedures related to the delivery of hospice bereavement services and community bereavement services to comply with regulatory requirements.
• Develops, oversees, and collaborates on annual strategic plan and budget of ancillary services department.
• Collaborates with the marketing department in the promotion and marketing of ancillary services, annual journeying home conference and lunch and learn events.
• Oversees caseload and productivity efficiencies of ancillary services staff.
• Problem solves agency wide concerns and issues affecting direct report disciplines.
• Provides on-going feedback and insight regarding direct report productivity and business plan goals.
• Assists with preceptor program including selecting and orientating the preceptors, assigning the preceptors to new employees and mentoring the preceptors of direct reports.
• Facilitates communication and collaboration with the pastoral community in the office’s service area as appropriate to ensure continuity of care and enhanced awareness of hospice care.
• Actively participates in on-going QAPI initiatives.
• Provides social work supervision per state licensure requirements.
• Oversees documentation and completes chart reviews for ancillary services staff as needed.
• Conducts observation visits annually or as needed on all chaplains and social workers.
• Ensures timely and thorough completion of employee evaluations and supporting documents (90 Day and Annual evals)
• Follows company policies to ensure consistent and compliant job performance.
• Performs all other duties as assigned.

Benefits

• We offer a robust benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, short-term and long-term disability, and a generous time off package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees