Ancillary Portal Claims Adjuster

Smart AutoCare • Jacksonville, FL

1d • Onsite

About The Position

The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based in Richardson, TX. The key function and purpose of this role is assisting contract holders with any needs and adjudicating Ancillary claims.

Requirements

• High School Diploma or Equivalency required
• 1-2 years of Claims processing experience, minimum 1 years of hands-on automotive repair and diagnosis experience.
• Parts and Labor Guide familiarity
• Intermediate knowledge of Windows-based computer programs
• Exceptional customer service and communication skills
• Ability to read, analyze and interpret general business correspondence or technical procedures
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Typing/keyboard
• Organize and prioritize information/tasks
• Utilize word processing software
• Utilize database software
• Utilize spreadsheet software
• Operate office equipment fax, phone, etc.
• Operate a calculator
• Ability to communicate verbally
• Ability to prepare written communications
• Retrieve and compile information
• Verify data and information
• Maintain records/logs
• Reasoning and logic
• Analyze and interpret information
• Investigate, evaluate and recommend action
• Basic mathematical concepts (add, subtract, multiply, divide)
• Sitting
• Carrying
• Standing
• Walking
• Reading
• Hearing
• Proximity to moving mechanical parts
• Electrical current
• Toxic or caustic chemicals
• Housekeeping and

Nice To Haves

• Current or previous ASE Certification preferred
• Spanish fluency/bilingual preferred

Responsibilities

• Address customer inquiries and concerns promptly, ensuring a positive and supportive experience.
• Provide exceptional customer service by communicating clearly and professionally with customers, agents, and dealers throughout the claims process.
• Review and verify claim information to ensure the customer’s complaint, diagnosis, and failed parts are accurately documented and justify the approved repair.
• Confirm that all repair costs align with industry standards and company processes.
• Evaluate repair details to determine whether services are covered under the terms of the customer’s service contract.
• Support team objectives by contributing to overall department goals and assisting colleagues as needed.
• Process claims in full compliance with Smart AutoCare’s established policies, procedures, and service standards.
• Participate in any projects, reports, documentation, tasks or objectives assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED