Ancillary Claims Adjuster

Smart AutoCare • Jacksonville, FL

11d • Onsite

About The Position

The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.

Requirements

• High School diploma or equivalency
• 1 to 2 years of Claims processing or call center experience
• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Nice To Haves

• Current or previous ASE Certification preferred
• Spanish fluency/Bilingual a plus

Responsibilities

• Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare
• Participate in any projects, reports, documentation, tasks or objectives assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED