Analyst, Tenant Account

Simon Property Group•Indianapolis, IN

12d

About The Position

The Tenant Account Analyst engages with a variety of people including our tenants, Simon’s management team, and peers from other areas of the business. These interactions facilitate thoughtful and timely application of revenue to open outstanding accounts. In this position, the analyst owns the AR application for a set of properties and ensures timely collections of outstanding amounts due.

Requirements

Bachelor’s Degree preferred in Finance or Accounting
Proven ability to work independently
Must possess strong customer service skills
Must have good reconciliation and analytical skills
Possess strong math aptitude
Ability to interpret basic contract and language
Must be flexible with ability to communicate conflicts to Supervisor
Must have strong negotiating skills
Accounting knowledge
Must possess good business communication skills – verbal and written, 10 key calculator by touch and type 40-45 wpm
Excellent interpersonal skills
Previous collection or customer service experience
Experience in fast paced, high volume dynamic environment
Previous experience using PC and software, including Word and Excel

Responsibilities

Responsible for the collection of rents, identification and escalation of tenant issues, maintenance of tenant database, account analysis, account reconciliation and reporting as applicable.
Review and analyze aged receivable reports and system information to determine priority of tenant contacts
Perform collection calls for base rents and other charges on assigned accounts pursuant to established department policies and procedures
Provide customer service to both tenants and internal customers including; Leasing, Property Management, Accounting, etc.
Accurately record the proper classification of collection status and other associated system identification codes in a timely manner
Prepare interpretation of lease language for review by Supervisor for response to tenant inquiries
Recommend action to management (default, litigation, etc.) for tenants that do not remit payment
Utilizing best available tools, reconcile accounts, including the proper allocation of cash to charges
Prepare reports, which facilitate the collection of aged balances
Perform collection calls/action on tenants identified as High Dollar; Unpaid Current, Prior Month and Three Month Rent delinquencies; Payment Arrangement and Promissory Note delinquencies; and Watchlist.
Maintain comments field in CTI Tenant Pursuit Application in accordance with policy
Perform follow-up action on a timely basis to ensure tenant commitments are met
Prepare reports on assigned properties to accurately communicate the status of accounts to management
Identify tenant issues and escalate to Supervisor in a timely manner
Acquire understanding of other departments within the company, including Property Management, Legal, Leasing and Accounting
Identify appropriate application of unapplied cash
Assist in collection efforts on assigned group accounts.