Tenant Advocate

Center City Housing Corp.-posted 3 days ago

Full-time • Entry Level

Duluth, MN

11-50 employees

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The Tenant Advocate, as a member of a team, actively participates in carrying out the mission of CCHC by providing direct support to tenants in a supportive housing apartment building serving single adults with disabilities, behavioral health concerns and/or a history of housing instability. Responsibilities involve all aspects of advocacy with primary emphasis on tenant engagement around accessing health related services and Coordinating tenant appointments including transportation. This position engages in daily interactions with tenants and team members that support housing stability for each tenant.

Ability to work independently and as a member of a team to effectively advocate for tenants.
Operate agency vehicles for tenant transportation needs.
Provide advocacy to assist tenants in accessing appropriate health care and community services.
Driving agency vehicles including fueling, mileage logs, and coordinating repairs.
Requires flexibility in schedule.
Engage tenants to assist them with daily needs, requests, issues, and provide appropriate direction.
Accurately log, verbally communicate, and document tenant needs/activities as required.
Participate with team meetings regarding tenant stability/needs and carry out developed tasks.
Maintain and update database for appointments and generate appointment reminders.
Conduct, create, recruit, advertise, and participate in weekly tenant activities.
Respond to and resolve issues of controversy that may arise between tenants and/or guests using Non-Violent crisis intervention strategies.

Ability to work independently and as a member of a team to effectively advocate for tenants.
Operate agency vehicles for tenant transportation needs.
Provide advocacy to assist tenants in accessing appropriate health care and community services.
Driving agency vehicles including fueling, mileage logs, and coordinating repairs.
Requires flexibility in schedule.
Engage tenants to assist them with daily needs, requests, issues, and provide appropriate direction.
Accurately log, verbally communicate, and document tenant needs/activities as required.
Participate with team meetings regarding tenant stability/needs and carry out developed tasks.
Maintain and update database for appointments and generate appointment reminders.
Conduct, create, recruit, advertise, and participate in weekly tenant activities.
Respond to and resolve issues of controversy that may arise between tenants and/or guests using Non-Violent crisis intervention strategies.
This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties.
This position requires a person who has interpersonal skills necessary to tactfully deal with tenants and the general public in a professional manner.
The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues.
This position requires driving and vehicle maintenance knowledge.
A high school diploma/GED or equivalent is required.
Must possess and maintain a valid driver’s license and have a driving record acceptable to agency’s insurance carrier.
This person must pass and maintain Minnesota Background Study clearance.

Experience working with the population is a plus.

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