Analyst Senior, Product Technical Support
FIS Global•Milwaukee, WI
1d•Hybrid
About The Position
Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues. Takes ownership of escalated technical issues, ensuring timely resolution and maintaining a high level of customer satisfaction. Provides insights into product enhancements based on comprehensive customer interactions. Please note: this is a full-time position with a required hybrid schedule in our posted location. Hours: 8am -5pm CT or 10:30am - 7pm CT
Requirements
- Prior back-office banking experience preferred
- Strong analytical, organizational and time management skills
- Proficient in Microsoft applications
- The ability to work independently
- You are an excellent communicator and strong problem solver
Responsibilities
- Handle customer inquiries and various debit card related issues.
- Provide in-depth support and research of client debit card issues.
- Troubleshoot problems with debit transactions, applications, reporting, etc. and recommend corrective action.
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
