Analyst Lead, Product Technical Support
About The Position
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues. Takes ownership of escalated technical issues, ensuring timely resolution and maintaining a high level of customer satisfaction. Provides insights into product enhancements based on comprehensive customer interactions. Please note: this is a full-time position with a required hybrid schedule in our posted location.
Requirements
- Prior back-office banking experience preferred
- Strong analytical, organizational and time management skills
- Proficient in Microsoft Excel
- The ability to work independently
- You are an excellent communicator and strong problem solver
Responsibilities
- Handle customer inquiries and resolve balancing issues.
- Provide in-depth support and research of client reconciliation issues.
- Troubleshoot problems with balancing sheets and recommend corrective action.
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
