Analyst IV, IT Digital Transformation & Innovation

Capital Metropolitan Transportation Authority•Austin, TX

About The Position

Are you passionate about using technology and innovation to improve public transit systems and help teams successfully adopt new digital solutions? The IT Digital Transformation & Innovation Analyst IV drives CapMetro’ s modernization and innovation efforts within the Information Technology division. This role strengthens IT’s ability to plan, communicate, and deliver digital transformation in ways that promote adoption, collaboration, and continuous improvement. It complements the work of Org Strategy & Projects, which manages enterprise-level strategy integration and project execution, by ensuring IT-led initiatives are supported by a strong innovation culture, effective change communication, and alignment across teams. This position helps ensure that CapMetro’ s technology and process improvements are communicated clearly, understood broadly, and adopted successfully. Lead the efforts of project teams made up of internal and external technical and non-technical staff to successful project completion. This role is also responsible in providing customer focused service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication service. CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives. We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year. At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!