Analyst IT

Exelon•Philadelphia, PA

5h•Hybrid

About The Position

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose Performs activities relating to analysis, evaluation, building, programming, testing, correcting, implementing, operating or supporting existing and planned IT products and processes under the general direction of more experienced personnel. Expands and applies knowledge of customer process to job activities. Works under direct supervision and follows standard procedures to accomplish assigned tasks. This IT Analyst supports the IT organization’s emergency preparedness and storm response activities, helping ensure operational readiness for IT personnel across the enterprise. This role provides essential assistance with coordination, communication, and resource organization before, during, and after storm and or emergency events. The position also contributes to ongoing IT Operational Risk Management (ITORM) initiatives. Storm Readiness & Incident Support Assist with organizing storm duty schedules, confirming assignments, and preparing seasonal materials for storm readiness. Provide support during declared storms by helping with communications, training logistics, and coordination with ERMs and BDs. Operational Monitoring & Communications Monitor the EP Services and ITORM inboxes and feedback channels, track backlog items, and help deliver timely updates during working meetings. Training & Knowledge Support Assist with delivering checklist training sessions, ITORM and IT ERO Office Hours, and Post Storm Review activities. Help maintain and update training materials, including contributing to microlearning content. Change Management & Content Development Support the creation and distribution of communications, guides, and job aids. Assist with planning newsletters, awareness campaigns, and meeting logistics. Systems & Collaboration Tools Support Help maintain IT ERO and ITORM Hubs, SharePoint sites, and Teams channels. Assist with system health checks and provide backup coverage for storm roles as needed during weather events. Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This role is open to all of our corporate service areas within IL, PA, NJ, DE, MD or Washington DC. No relocation is available. You must reside within our service areas to be considered.

Requirements

Bachelor's degree or in lieu of degree, 1-3 years of combination of education and relevant work experience
Typically 0-2 years experience in related experience in Business/IT, Analytics.
Appropriate technical skills in Office 365, PowerBI, ServiceNow.
Ability to understand and communicate customer issues
Ability to work independently
Strong communication skills (written and verbal)

Nice To Haves

Bachelor's degree in Computer Science preferred
Operations, Business Support

Responsibilities

As directed, perform and document work activities related to analysis, evaluation, building, testing, or implementing planned IT software solutions and processes and/or enhance, maintain or support existing products/processes as per defined services level agreements.
Acquire and apply business/IT knowledge.
Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status.
Gain product experience and technical skills through assigned role and training.
Ensure adherence to standards as outlined in the management model. Utilize best practices to improve products and services.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $75,200.00/Yr. – $103,400.00/Yr.
Annual Bonus for eligible positions: 7%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more