Analyst - IT Training Support

Atlantic Health System•Morristown, NJ

About The Position

This position serves as a central coordinator for training and IT support activities, with a primary focus on managing and processing training enrollment requests within the Learning Management System (LMS). The role ensures accuracy and timely updates for all training enrollments, corresponds directly with customers via the Epic Training inbox, and handles Epic training-related ServiceNow tickets. Additional responsibilities include partnering with the Security and HR onboarding teams to ensure new hires receive the necessary training and security access. Strong knowledge of healthcare terminology and clinical roles is essential for success in this position.

Requirements

High School diploma required, technical certification or Associate degree in Computer Science.
Minimum 1 years' experience in a similar role
Must be familiar with a range of technology products and services but may specialize in a particular type of system or the technology used by a certain industry.
Strong knowledge of healthcare terminology and clinical roles.
Experience with Learning Management Systems (LMS) and training coordination.
Proficiency in ServiceNow or similar ticketing systems.
Excellent organizational and communication skills.
Ability to work collaboratively with cross-functional teams, including Security and HR.
High attention to detail and ability to manage multiple priorities.

Responsibilities

Manage and process training enrollment requests within the LMS, ensuring accuracy and timely updates.
Correspond directly with customers via the Epic Training inbox, addressing training-related questions, scheduling needs, and troubleshooting access issues.
Handle and resolve Epic training-related ServiceNow tickets, escalating to appropriate teams when necessary and ensuring all interactions are documented.
Partner with the Security team and HR onboarding team to ensure new hires receive required training and security access.
Monitor and assign ServiceNow tickets for IT support requests, ensuring timely handling and resolution.
Communicate professionally and promptly with customers, providing updates and ensuring a positive experience.
Maintain accurate documentation of all interactions and actions taken in the service management system.
Utilize internal resources and knowledge bases to provide accurate information and resolve inquiries.
Collaborate with IT teams and training staff to ensure smooth coordination and support.
Maintain confidentiality regarding patient care and employee information at all times.
Demonstrate strong multitasking and prioritization skills in a fast-paced environment.
Perform other duties as assigned.