Analyst, IT Solutions
About The Position
The Analyst, IT Solutions will collect, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Provide support and user training on selected systems (for example SFC, ERP and local applications) and participate in IT projects. This includes monitoring and upkeeping the operating environments; responding to incidents & problems, deployment of new technologies as well as install, configure, maintain and perform testing of PC operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services. Detailed DescriptionPerforms tasks such as, but not limited to, the following: Provide technical support and perform maintenance Create technical documentation and knowledge base articles. Provides technical guidance to customers and departmental staff on infrastructure environment issues Installing and configuring computer infrastructure equipment to update or fix hardware or software issues Gather and document business requirements by engaging with business partners Work with various IT teams and the business partners to deliver IT solutions Respond to system problems by analyzing the issue and determining the next course of action Provide system training to end users Participate in various IT projects as required
Requirements
- Strong customer service orientation
- knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
- Strong analytical, technical, troubleshooting and problem solving skills.
- Good communication and documentation (including flow charting) skills.
- Strong understanding of software development life cycle concepts and practices.
- Strong knowledge of the business area to be supported and a good understanding of its associated business processes.
- Good to good coding skills in specified programming languages.
- Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)
- 2-5 years of relevant experience in similar roles
- Bachelors Degree or consideration of an equivalent combination of education and experience.
Responsibilities
- Provide technical support and perform maintenance
- Create technical documentation and knowledge base articles.
- Provides technical guidance to customers and departmental staff on infrastructure environment issues
- Installing and configuring computer infrastructure equipment to update or fix hardware or software issues
- Gather and document business requirements by engaging with business partners
- Work with various IT teams and the business partners to deliver IT solutions
- Respond to system problems by analyzing the issue and determining the next course of action
- Provide system training to end users
- Participate in various IT projects as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
