Analyst II

Rightech Temp•Dallas, TX

17h

About The Position

Temp Rightech, a nationwide telecom, low voltage, and electrical staffing company has immediate openings for: Job Title: Analyst II Location: Dallas, TX Job Description: Minimum of three (3) years’ experience in the security industry, and at least two (2) years’ experience in the software-level management and administration of complex integrated security solutions Factory trained and certified on the AMAG security system platform Factory trained and certified on the Lenel security system platform Minimum of two (2) years’ experience involving project management of multiple entities related to successful physical security system deployments at a facility and enterprise level Proven skill at facilitating complex, technical and operational installations, maintenance management and pro-active needs analysis Working knowledge of security operations and systems Ability to work in a team environment, as well as, independently with minimal supervision Good communication and interpersonal skills Strong attention to written detail, drawings and data Skilled in organization and time management Receptive to process modifications and implementation Confidentiality, respect and professionalism

Requirements

Minimum of three (3) years’ experience in the security industry, and at least two (2) years’ experience in the software-level management and administration of complex integrated security solutions
Factory trained and certified on the AMAG security system platform
Factory trained and certified on the Lenel security system platform
Minimum of two (2) years’ experience involving project management of multiple entities related to successful physical security system deployments at a facility and enterprise level
Proven skill at facilitating complex, technical and operational installations, maintenance management and pro-active needs analysis
Working knowledge of security operations and systems
Ability to work in a team environment, as well as, independently with minimal supervision
Good communication and interpersonal skills
Strong attention to written detail, drawings and data
Skilled in organization and time management
Receptive to process modifications and implementation
Confidentiality, respect and professionalism
Consent to drug and background screening.
Must have own hand tools.
Must have a reliable vehicle.

Responsibilities

Track inquiries using problem management database, ensures information is accurate, prioritized and appropriately assigned
Identify, evaluate and prioritize problems and complaints
Maintain records, troubleshoot, analyze data, reporting any errors or omissions to onsite manager
Effectively coordinate between team members, leading and directing work of others
Ongoing verification of knowledge base accuracy, to include site visits
Programming of security devices
Assist with metrics reporting, evaluating efficiencies and improving process
Interest and aptitude to resolve both internal and external issues
Special projects, as assigned
Maintain a satisfactory customer service record