Analyst II, Support

Progress Rail Services•Albertville, AL

63d

About The Position

Job Purpose : The Software Support Analyst, HCM Administrator, works under the general direction of the I.T. Support Manager and is responsible for the day to day administration, troubleshooting, maintenance and application support for the HCM & Payroll system and other various software applications in use at Progress Rail Services. This position is also responsible for maintaining applications and systems needed by the organization and ensure that they are fully functional and operating 24 X 7 X 365, providing rapid response and support to systems as needed and would provide the I.T. Manager with project updates and issue escalations. Company Description Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.

Requirements

3-5 years of hands-on experience in PeopleSoft Administration, including:
Applying PUM (PeopleSoft Update Manager) and Tax Updates
Performing PeopleTools patching, upgrades, and server migrations
Strong understanding of PeopleSoft architecture and environment management
Familiarity with Oracle and SQL for data querying and troubleshooting
Ability to read, understand, and develop PeopleCode is a plus
Ability to work independently and efficiently while adapting to frequent changes in workload and priorities

Nice To Haves

Additional knowledge of UKG Pro WFM, SAGE People HCM and Cornerstone/SumTotal LMS a plus

Responsibilities

Monitor and maintain system performance, troubleshoot issues, and coordinate with vendors or internal teams for resolution
Participate in system upgrades, patching, and testing cycles
Document support procedures and maintain knowledge base articles
Collaborate with cross-functional teams to ensure seamless integration and support of HR and payroll systems
Participage in SDLC activities including testing, deployment and post-release validation
Support integrations and data flows between internal and external systems
Disaster Recovery efforts & testing responsibilities
Maintain alignment with enterprise IT policies and data privacy standards

Benefits

Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs