Applications Support Analyst II

Austal USA•Mobile, AL

5d•Onsite

About The Position

The Applications Support Analyst II will evaluate the organization’s existing software and application setup, identifying areas for potential improvement, and apply changes to applications. This role supports higher-complexity issues with moderate supervision, focusing on the configuration, maintenance, and integration of applications to align with user requirements and organizational objectives related to budget, efficiency, and productivity.

Requirements

High School Diploma or equivalent required
Bachelor’s degree in Information Technology, Computer Science, or a related field required. A combination of education and experience may be accepted in lieu of a degree.
3 - 5 years’ experience in Applications Support or similar role
Intermediate understanding of software applications, IT support principles, and troubleshooting techniques
Proficient in Microsoft Office products (Word, Excel and Visio)
Demonstrated working knowledge of computers, software applications, and systems maintenance.
Ability to work effectively in an ever-changing environment
Good written and verbal communication skills
Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks)
Excellent interpersonal and presentation skills
Ability to exhibit the following characteristics in everyday work: leadership to assigned initiatives, analytical problem-solving, risk identification/mitigation, sense of urgency; sense of accountability; excellent communication (listening and effective speaking), relationship-building

Nice To Haves

Experience in manufacturing or a related industry is preferred
Proficient/Experience with one or more of the following is preferred: Workday ARAS AutoCAD WindChill Kaba SW Paper Cut PLM MES GENETEC Power BI PLC Machine Learning/AI

Responsibilities

Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications.
Research, evaluate, and recommend new software and updates for existing applications.
Conduct in-depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans.
Utilizes advanced application specific knowledge to configure, update, and debug applications in order to maintain end-to-end solutions.
Provide support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across various corporate systems.
Offer ongoing support to application users by diagnosing and resolving technical issues; escalate complex problems to senior team members as necessary.
Ensures data integrity through data quality control, validation, and documentation; develop requirements for business development initiatives
Create and execute test scripts independently, with minimal oversight.
Collaborate with senior team members on feasibility analysis, scopes projects, and works with the project management team to prioritize deliverables, and product functionality negotiations.
Maintain documentation for recordkeeping, change control and configuration maintenance.
Provides analytic support regarding data interpretation from DB supplied queries.
Partners with development and analytic teams to provide routine reporting on software solution performance.
Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing.
Other duties as assigned.